Hello All,
We have a requirement wherein email which is sent to the user for signing a document should be in Non-English language, possibly in a language preferred by the user. In addition to this, even the attached document should be in user preferred language. How can we achieve this in DocuSign?
When creating an envelope you can choose the language for each recipient individually. This will steer the email language unless the recipient has a DocuSign account. In this case it will take the language that the user has selected himself.
You can find more details on how to set this up in this DocuSign Support Article.
You will need to attach the documents in the correct language, as DocuSign does not translate or make any other changes to the documents that you process. I would recommend setting up different templates for different languages, configuring also the email language and person message in the specific language. This will enable sender’s to be more efficient and select the template in the language they require more easily.
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This sending email is limited to 14 languages only and we require more. Is there any way we could create our own email template in local language and enable local users to select that as an option?
The 14 languages you mention is the languages for the sender user interface that Docusign eSignature supports.
For recipients there are 44 languages available to receive email notifications in.
If your Docusign plan allows for it, you can customise all outgoing emails for those 44 languages from Docusign eSignature via the email resource files. You could overwrite a language that you do not commonly use and add translations for a language that is not part of those 44 languages. However, please be advised that even if you set a custom language, if the recipient has a Docusign eSignature account it will take his preferred language from their account.
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Melanie | Docusign Community Moderator
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