SOAP API Required tags

Question

We built an integration with DocuSign SOAP APIs in 2012 and a few of our clients are still using them. We are hitting the end points

https://demo.docusign.net/api/3.0/dsapi.asmx

https://na2.docusign.net/api/3.0/dsapi.asmx

https://www.docusign.net/api/3.0/dsapi.asmx

to create envelopes for our clients. Recently, we noticed that whenever we add the custom tags for the recipients, they are automatically are required, even if when have not specified the customtabrequired property to true. Whenever we require the custom tag, we specify the two properties to true.

CustomTabRequired = true

CustomTabRequireSpecified = true

Can you please let us know what else we need to specify and why all of a sudden these custom tags are required?

Thanks

camila.yumi · Answer

Hi ​@Minal,To analyze this specific case, you'll need to open a support ticket with our Support team, as custom tabs are associated with a specific account. The team will need to review additional data related to your account to fully understand what happened in your case.You can do that through theWeb Formor by logging in to the Support Site and selectingCreate a Case.Thank you.

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