Back to Docusign.com
I received an e-signed (By Docusign) documents with 2 signer. However, the Serial number under the signatures of two signers are almost the same. Is it possible for two signers have the same serial number on the same documents?
Solved
e-Signature Serial Number Question
+1- Newcomer
Best answer by Jenny.Martin
Hello
You might be referring to the membership ID, which is a long alphanumeric code below the signature. It’s actually possible for two signers to end up with matching membership IDs if they signed the document using the same Docusign email account. Docusign links the ID to the account, not just the person’s name. So if both signers accessed it through a shared account, that would explain the matching membership ID below the signature.
I hope this information helps. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.
Should you require any additional assistance, feel free to reach out. Thank you!
Regards,
Jenny | Docusign Community Moderator
If this cleared things up, you can mark it as "Best Answer" so others can find it, too.
- Community Moderator
- Answer
Hello
You might be referring to the membership ID, which is a long alphanumeric code below the signature. It’s actually possible for two signers to end up with matching membership IDs if they signed the document using the same Docusign email account. Docusign links the ID to the account, not just the person’s name. So if both signers accessed it through a shared account, that would explain the matching membership ID below the signature.
I hope this information helps. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.
Should you require any additional assistance, feel free to reach out. Thank you!
Regards,
Jenny | Docusign Community Moderator
If this cleared things up, you can mark it as "Best Answer" so others can find it, too.
+1- Newcomer
Hello
You might be referring to the membership ID, which is a long alphanumeric code below the signature. It’s actually possible for two signers to end up with matching membership IDs if they signed the document using the same Docusign email account. Docusign links the ID to the account, not just the person’s name. So if both signers accessed it through a shared account, that would explain the matching membership ID below the signature.
I hope this information helps. If you believe this response effectively addresses your question, please click “Select as Best” to help other users with similar questions, locate it more easily.
Should you require any additional assistance, feel free to reach out. Thank you!
Regards,
Jenny | Docusign Community Moderator
If this cleared things up, you can mark it as "Best Answer" so others can find it, too.
Hi Jenny,
What if two signers do not have an account and they e-signed the documents as guests?
Thank you!
+18- Hero
the full User ID is like
539bd61b-79c5-457a-bfe1-ebd684a98c4e
and in the envelope is only show the first 15 characters.
I think the best confirm way is open case with support team. they can confirm the full user id for these signer.
FreeLink/甫连信息
🌍 DocuSign Partner | Partner Profile
🌟The only DocuSign Partner globally with two Certified eSignature Technical Consultants
🏆 DocuSign 2024 APAC Reseller Growth Partner of the Year
💡 Ranked #1 in the OG All Star category in DocuSign Community Wrapped 2024
📊 DocuSign Community Leaderboard Top 5 contributor
🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng
📬 For business inquiries, feel free to connect via :
WeChat/微信: +86 1381880287
WhatsApp: +65 97796938
- Community Moderator
Hello
I hope you’re doing well.
If the signer does not have an existing account at the time of signing, the system will automatically create a “recipient account.” This recipient account serves as a placeholder within our system, has its own unique membership/user ID, but it exists solely behind the scenes and cannot be used or logged into by users.
Regards,
Jenny | Docusign Community Moderator
- Community Moderator
Hello
I hope you’re doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day!
Best,
Jenny | Docusign Community Moderator
Sign up
Already have an account? Login
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationDocusign Community
You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.
Customer Login/Registration Developer Login/RegistrationEnter your E-mail address. We'll send you an e-mail with instructions to reset your password.