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Hi - we have an ongoing issue preventing us from completing an bulk uploads. We have received one helpful response which indicated a potentially domain issue. However, when ‘claiming’ our Domain, the application ahs been sitting at ‘pending for over a week - not sure where to turn to next for a solution. The post below provided the domain related suggestion. We have a) followed the article; and b) tried to claim our domain ….unsuccessfully. How do we get support - we have Premier Support included within our contract.

Thank you.

 

 

Alan

 

 

Hi ​@Alan Searl !

In this scenario, I would recommend reaching out to Customer Support by creating a case on https://support.docusign.com/s/cases. If you need more information on how to create a case, please check this article: Open a case in the Docusign Support Center.

About the domain claiming is still pending, it means you haven’t finished the Domain Claim process. You must provide the correct CNAME record or a TXT record. After that, you can access Actions > Verify DNS to update on the Docusign side. Our customer support is able to support you with this task, too!

 

Please, let me know if I was able to help you with this question. If so, could you please select click on the "Select as Best" option? Thank you!

Hello ​@Alan Searl,

I hope you’re doing well. I'm following up on the above solution provided. Could you please confirm whether it addresses your question? If it did, can you please mark it as Best Answer ✅" to assist other users with similar inquiries and improve its visibility. Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

 

Best,

Jenny | Docusign Community Moderator

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