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hacking scam

Forum|Forum|1 year ago
July 14, 2025
4 replies
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There is currently a hacking scam going around. Crooks hack into someone’s legitimate business email account, then send messages to people (I fell for it) saying there is a document to be signed. The links lead “docusign” and everything looks legit except, of course, there is no document, and it keeps asking for passwords to access the non-existent document.

Since this hit me, I’ve seen other similar “official” emails sending the recipient to docusign for documents that don’t exist.

I am trying to change my DOCUSIGN password but that seems buried.

Best answer by Ma.Cubio

Hi @mrbarnard — thank you so much for flagging this.
We take security very seriously, and your report helps protect others in the community. To report the suspicious activity, please follow the steps outlined on our Trust site:
Report Phishing or Fraud
You can also check out our whitepaper for more background: Combating Phishing: A Proactive Approach.
We appreciate your vigilance, and we’re here if you have questions. Let us know if you need further assistance with this.

And to help you with password reset, you may create a support case.
👉 Open a Support Case

—
Ma. Cassandra | Docusign Community Moderator
Thanks again. If this helped, feel free to select “Best Answer.”

M

Ma.Cubio

Answer

Community Moderator

Hi @mrbarnard — thank you so much for flagging this.
We take security very seriously, and your report helps protect others in the community. To report the suspicious activity, please follow the steps outlined on our Trust site:
Report Phishing or Fraud
You can also check out our whitepaper for more background: Combating Phishing: A Proactive Approach.
We appreciate your vigilance, and we’re here if you have questions. Let us know if you need further assistance with this.

And to help you with password reset, you may create a support case.
👉 Open a Support Case

—
Ma. Cassandra | Docusign Community Moderator
Thanks again. If this helped, feel free to select “Best Answer.”

M

mr1

Respected Advisor

@mrbarnard

“I am trying to change my DOCUSIGN password but that seems buried. “

I believe you need to click on your initials/picture - at the top right of any DocuSign page, choose “manage profile” and then click on “privacy settings” in the lefthand menu. You should be able to change your password there.

good luck

mr1

MR1

Hengfeng Ge

Hero

Another best way to prevent phishing can also be：

Set Up Passwordless Login With Security Keys or Passkeys

https://support.docusign.com/s/document-item?language=en_US&bundleId=jux1643235969954&topicId=dzo1651694930392.html&_LANG=enus

Set Up Two-Step Verification

https://support.docusign.com/s/document-item?language=en_US&bundleId=jux1643235969954&topicId=qhx1578456656946.html&_LANG=enus

FreeLink/甫连信息
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🚀 Expertise in DocuSign integrations with on-premises systems for leading enterprises across various industries
🔗 Connect with me on LinkedIn: https://www.linkedin.com/in/gehengfeng

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Welcome to the DocuSign Community! Your feedback is highly valued. If you find my response helpful, please give it a "Like" and consider marking it as the "Best Answer" to assist others with similar issues.

M

Ma.Cubio

Community Moderator

Hello @mrbarnard

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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