Withdrawn from wrong bank account mistakenly

Question

Due to a misunderstanding with the payment account, an amount of 585 USD was mistakenly withdrawn from the wrong account. We kindly ask for your understanding of our situation and request that you suspend the payment. If you suspend it, we will be able to retrieve the funds from the Mongolian bank.
We will make the payment from a different account. Is it possible to get refund?

Melanie.Panguito · Accepted Answer

Hi ​@Dulguun Baatarjav,Thank you for reaching out to the Docusign Community, where amazing Community members and Moderators are always ready to share knowledge with you.We are here to help where we can, but because this Community space focuses on general guidance, billing inquiries will need to go through our Support team directly: 👉 Open a Support CaseIf you come across any challenges during this process, please don't hesitate to send me a private message with your name, email address, and account number. Here if you need us!SincerelyMelanie | Docusign Community ModeratorIf this helped, don’t forget to click “Best Answer”!

Melanie.Panguito · Answer

Hi ​@Dulguun Baatarjav,How are you? I'm checking in to see if you still needassistance. If you run into any issues, we're happy to help with those here. Wishing you a smooth rest of your day!SincerelyMelanie | Docusign Community ModeratorIf this helped, don’t forget to click “Best Answer”!

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