Help Forums

I need to access a previous docusign account that has closed  yet my subscription is still currentit need not be this difficult   FFS! could someone please ring me to provide some Human help!

While upgrading my module to jdk21 and spring boot 3.3.1, getting error as below:Error Log:Forwarding to error page from request [/docusign/JWTtoken] due to exception [RESTEASY004655: Unable to invoke request: jakarta.ws.rs.ProcessingException: RESTEASY003215: could not find writer for content-type application/x-www-form-urlencoded type: jakarta.ws.rs.core.Form]: jakarta.ws.rs.ProcessingException: RESTEASY004655: Unable to invoke request: jakarta.ws.rs.ProcessingException: RESTEASY003215: could not find writer for content-type application/x-www-form-urlencoded type: jakarta.ws.rs.core.Form        at org.jboss.resteasy.resteasy-Is docusign 6.0.0, compatible with jdk21 and latest version of spring?

Getting the cors error while getting the access token. Please check the following screenshotCors ErrorAdded the origin URI’s in the Docusign APP.Enabled the CORS.Eventhough getting the error. Could you please help me in resoving it?

I’m using the DocuSign Node.js package to create an envelope in my Next.js application. I have imported the necessary classes from DocuSign as:  import { ApiClient, EnvelopesApi, EnvelopeDefinition, TemplateRole } from 'docusign-esign'; But, it seems like I am unable to use the “EnvelopeDefinition” method. I have it as:  // Prepare the envelope detailsconst envelopeDefinition = new EnvelopeDefinition(); The issue I’m having is that I get the message; “'EnvelopeDefinition' only refers to a type, but is being used as a value here.” when try to initialize the envelope definition. What am I doing wrong? Can someone please asssist?    

I’ve just installed Docusign eSignature for Salesforce: The trusted eSignature solution from the App Exchange. The account appears as properly connected to Docusign; however...when checking User Management, the only user (the admin) is set to an active status, but based on a Youtube tutorial, the radio button next to “Active” is not set to green. I wonder if this will affect me ? If so… how can solve this problem ?  

Getting error: JSON heap size limit exceeded while uplaoding document of 4.3 KB from Salesforce: At this line:                 myEnvelope = dfsle.EnvelopeService.sendEnvelope(myEnvelope, false);, this error is returned . Please suggest 

Is it possible to set a auto deny message vs entering a message every time a user denies to sign? I am helping the owner of a form with this. 

Hi Team, I am using the DocuSign feature in my current application. Currently, we have two servers, DEV and QA, and I have only one developer (demo) account.What I need is, if I trigger the mail through my DEV server using the integration key, it should trigger the DEV URL in the webhook whenever an event happens for that particular envelope ID. I need the same functionality in the QA server as well, without any conflicts. If I use the same integration key for both DEV and QA with different webhook configurations in the webhook connect feature, what will happen? Also, what is the best/relevant way to approach this scenario? Regards,Adarsh

Using the same login email address myself and a colleague are sending documents to clients to sign however checkboxes are showing up but hers are not when delivered. Any reason why? Help?

Hi all, I am unable to get a LIVE person on the phone, and the Sales Rep we have does not seem to answer emails.  How do I get help, we just need to change our credit card but DocuSign has totally locked us out of the system.  As you can imagine, this is quote urgent. Would appreciate any advice. Thank you!  

Hi,Is there a way for the sender to view data in a completed envelope but to restrict a portion of the data to not print if the documents are printed? Or to have that vulnerable data redacted if the document is printed? Basically the information would only be viewable from the senders online DocuSign account. 

My DocuSign account says that my Credit Card is expired, this is on our second account on our company account even though the credit card is not expired and the main account is working perfectly. Support has been totally useless first telling me to clear my cache even though this issue is happening on multiple devices and then I have heard nothing. With the level of service I am surprised that DocuSign still exists...

Hello, I created a webform for my company.  Yesterday it was used by an associate.  I was contacted because the webform would not advance to the signing page. I’m not finding anything explaining the issue I’m having.  Anyone have any thoughts?  What can cause this?  Are there any issues with webforms? Any info is appreciated.  

I have this error when i’m trying to send an envelope:"errorCode":"ACCOUNT_LACKS_PERMISSIONS","message":"This Account lacks sufficient permissions. Account does not have permission to set 'display' or 'signermustacknowledge' properties on document ..."this is the production account. Testing in the developer account i never get that error. What is the soultion for this issue ?  

Hi! I just published a new YouTube video walking you through how to send your first envelope in Docusign.You’ll learn:How to send documents for signature, whether one-off or using templates. Best practices for sending documents to one or multiple people. How to align fields for a professional look and save reusable templates for future use.Click the link to watch and simplify your workflow with Docusign! You can find it here:  Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?

I have a question about QES. When first, I want to sign my document with QES, how I have to do this?We have this situation in some cases as notary.Normaly i could find only standard signature, when i want to sign for myself

I have recently signed three powerform documents. It seems as though I have never signed them/ sent them despite the fact that other signers have received the documents. My email address’s inbox has not received any emails upon the completion of the powerforms. When accessing my docusign accoutn, the ‘Agreements’ tab only contains one of the powerforms, and the powerform folder will load infinitely when pressed (so I can’t attempt to view the documents from that folder either).It is important that I download the completed documents, but I have no access to them. What am I to do now? Any help is appreciated.

Hello,at the moment all our DocuSign users can view all other users in our company in the adress book. This is not very useful for us since we mostly send envelopes and documents to external persons or companies. As an admin, where can I find the settings to enable the visibility of all contacts for all users? Each user should only see its own contacts.Best regards,Katrin

When looking to add a recipient I would like to select from Outlook where all my contacts are ? How can I make this happen?

Dear Community,we have the case that account holders want to send a document for signing that already contains the signature of the supervisor. However, this manager does not sign the document himself, but his signature is inserted into the document as an image file by his employees. This is the case for many simple standard processes. The manager would not have the time to sign every single one of these processes himself. Is it possible to store several signatures in the employee's account? One is the employee's own signature, i.e. the account holder, and the other is that of the employee's supervisor, which the employee can use if necessary? The document would then be sent to other parties involved.Many thanks in advance for your replies!Best regards,Katrin

I tried integration with Onedrive but, Error page is shown.I used personal account on microsoft.how can i integration with onedrive on docusign? It’s error page screenshot. 

Hi, It seems Navigator API is new. so previously developer need to load their list of documents by using envelopes api ?Imnot sure as well why navigator qpi right now is only have retreive a list of agreements and have no different than list envelope documents here I’m developing social medias app where I need to create docusign accounts on our backend (this is done by admin-docusign API right?), so user’s data synced with docusign and can be open with any docusign’s app integrated app. 

Jumping in late, but trying to change to OAuth for authentication.Created a new app, but not seeing where to consent. (OAuth error no consent) Tried following instructions here:https://www.docusign.com/blog/developers/oauth-jwt-granting-consentfor admin consent.  Points to send support email at go-live if missing admin piece.Tried emailing support, got a not monitored email.  Tried logging into support, but always get error email / password. Can’t figure out how to get a call back, we do have live integrations in place.  

when trying to go live with my docusign app, the first set of review passed but after i enter details of the production account, there seems to be another review which is declined without any reason.

Hello,I am using the createBulkSendRequest() function from docusign.BulkEnvelopesApi to send a bulk signing request to 20-30 signers. However, I would also like to send a carbon copy of the documents to the manager.Currently, adding the manager as a carbon copy (CC) recipient in the bulk list results in the manager receiving 20-30 individual emails—one for each signer. Is there a way to send a bulk request to 20-30 recipients while ensuring the manager receives only one email or a single copy of the documents? Thank you.