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Hi,

we have claimed our domain, and enabled the Microsoft Authentication.
The authenticated users are now synced by Microsoft Azure.

Unfortunately some users had setup “personal” accounts with their company mail.
I have read about the option to close these accounts, but this does not work. I dont even have that option.
See: https://support.docusign.com/s/articles/Personal-Account-Eviction-How-do-I-deal-with-unwanted-accounts-on-my-claimed-domain?language=en_US&rsc_301

How dow I close / delete those accounts ?
The domain is claimed, so I need them gone.

cheers
 

I also have this issue:
https://community.docusign.com/esignature-111

Several
people now have 2 Accounts


Hi ​@Marius Otten,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

 

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.


Hi ​@Christopher.Alpizar 
this issue is not solved and is still causing issues.
Please assist.


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