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Hi,
we have claimed our domain, and enabled the Microsoft Authentication.
The authenticated users are now synced by Microsoft Azure.
Unfortunately some users had setup “personal” accounts with their company mail.
I have read about the option to close these accounts, but this does not work. I dont even have that option.
See: https://support.docusign.com/s/articles/Personal-Account-Eviction-How-do-I-deal-with-unwanted-accounts-on-my-claimed-domain?language=en_US&rsc_301
How dow I close / delete those accounts ?
The domain is claimed, so I need them gone.
cheers
Solved
Close Unmanaged Accounts in my claimed domain
+2- Conversation Starter
- 8 replies
Best answer by marco.tanglao
Hello
Apologies for not getting back to you sooner.
Thank you for sending me your account number and email associated on your account.
You may follow the steps provided in the link below on how you can close their free external accounts associated to your domain.
Close Free External Domain Accounts
Under Signup Settings, you can prevent unmanaged signups so that the domain users cannot create new accounts nor be added to external accounts if they are using an email address of the claimed domain.
These users can only be added to accounts linked to your organization. They must either be created by your administrator or provisioned by just-in-time provisioning.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+2- Conversation Starter
- 8 replies
I also have this issue:
https://community.docusign.com/esignature-111
Several people now have 2 Accounts
- Community Moderator
- 2761 replies
Hi
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
+2- Conversation Starter
- 8 replies
Hi
this issue is not solved and is still causing issues.
Please assist.
- Community Moderator
- 2761 replies
Hi
Can you DM me your account number and email address? Please do not posted that information on this public post.
Best regards,
Christopher | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue.
- Community Moderator
- 477 replies
Hello
I hope you are doing well.
Just checking to see if you are able to provide the information that we previously requested?
If so, please do so in a reply to this question so that we can further assist you with your issue.
Best regards,
Marco Paulo | Docusign Community Moderator
+2- Conversation Starter
- 8 replies
Hi
I have sent a DM to
What else do you need ?
- Community Moderator
- 477 replies
I sent you a private message, please check. Thank you!
Best regards,
Marco Paulo | Docusign Community Moderator
- Community Moderator
- 477 replies
- Answer
Hello
Apologies for not getting back to you sooner.
Thank you for sending me your account number and email associated on your account.
You may follow the steps provided in the link below on how you can close their free external accounts associated to your domain.
Close Free External Domain Accounts
Under Signup Settings, you can prevent unmanaged signups so that the domain users cannot create new accounts nor be added to external accounts if they are using an email address of the claimed domain.
These users can only be added to accounts linked to your organization. They must either be created by your administrator or provisioned by just-in-time provisioning.
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
+2- Conversation Starter
- 8 replies
Hi,
in the meantime, I was informed that I need an extra license for this.
I am not sure what to think about this.
Why would I need to pay money to make sure our domain is maintained ?
I would either like you to activate this feature for us, or for our sales representative to get in touch in a timely manner so I can discuss this with him.
- Community Moderator
- 477 replies
Hello
This is out of our scope and you need to open a case to request enabling the feature.
You may follow the steps provided in the link below on how to open a case.
Open a case in the Docusign Support Center
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Best regards,
Marco Paulo | Docusign Community Moderator
- Community Moderator
- 477 replies
Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Marco Paulo | Docusign Community Moderator
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