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Question

Admin without ERSD Option

  • February 26, 2025
  • 7 replies
  • 39 views

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What if I dont have enabled for my account Electronic Record and Signature Disclosure for DocuSign, how do i get it? I am the Admin and I do not have the “Legal Disclosure” option

 

 

7 replies

JohnSantos
Valued Contributor
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  • Valued Contributor
  • 973 replies
  • February 27, 2025

@Al. Gray 

Submit a support case with DocuSign to request it be added.


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  • Author
  • Newcomer
  • 3 replies
  • February 27, 2025

Not sure what you mean that’s what I’m doing here am I?


JohnSantos
Valued Contributor
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  • Valued Contributor
  • 973 replies
  • February 27, 2025

@Al. Gray 

You need to go here and submit case https://support.docusign.com/ for your request.


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  • Community Moderator
  • 415 replies
  • March 6, 2025

Hello ​@Al. Gray 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator


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  • Author
  • Newcomer
  • 3 replies
  • March 6, 2025

It took multiple contacts to resolve this issue, however finally it is resolved. Thank you!


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  • Community Moderator
  • 415 replies
  • March 11, 2025

Hello ​@Al. Gray,

I hope you are doing well. 

It’s good to hear that your issue is now resolved. Please don’t hesitate to let us know if you need any help. 

Please mark answer as the "Best Answer ✅" by clicking “Select as Best”.  It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator


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  • Community Moderator
  • 415 replies
  • March 18, 2025

Hello ​@Al. Gray 

I hope you are doing well. 

It appears that your issue is now resolved. Favor, may you please mark as the "Best Answer ✅" by clicking “Select as Best”.  

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator