Unable to download when sigining a document

Hello ​@Strongarm 

Thank you for reaching out here in Docusign Community.

There could be one of two reasons why your document may not be available for download:

1. Your account may not be set up for offline signing. Contact your Docusign account administrator for help.
2. The envelope may have fields that don't support offline signing. Contact the sender to fix and resend it, preferably by posting a comment. For more information, check the Use Comments To Ask and Answer Questions About a Document guide

What If the Envelope Isn’t Available for Download?

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@Strongarm 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@Strongarm 

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator