Close Unmanaged Accounts in my claimed domain

I also have this issue:
https://community.docusign.com/esignature-111

Several people now have 2 Accounts

Hi ​@Marius Otten,

I hope you are doing well.

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hi ​@Christopher.Alpizar 
this issue is not solved and is still causing issues.
Please assist.

Hi ​@Marius Otten,

Can you DM me your account number and email address? Please do not posted that information on this public post.

Best regards,

 Christopher | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Marius Otten 
 

I hope you are doing well. 

Just checking to see if you are able to provide the information that we previously requested? 

If so, please do so in a reply to this question so that we can further assist you with your issue.

Best regards,
Marco Paulo | Docusign Community Moderator

Hi ​@marco.tanglao 
I have sent a DM to ​@Christopher.Alpizar , but havent gotten an answer yet.
What else do you need ?

​@Marius Otten,

I sent you a private message, please check. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@Marius Otten 

Apologies for not getting back to you sooner.

Thank you for sending me your account number and email associated on your account.

You may follow the steps provided in the link below on how you can close their free external accounts associated to your domain.

Close Free External Domain Accounts

Under Signup Settings, you can prevent unmanaged signups so that the domain users cannot create new accounts nor be added to external accounts if they are using an email address of the claimed domain.

These users can only be added to accounts linked to your organization. They must either be created by your administrator or provisioned by just-in-time provisioning.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hi,

in the meantime, I was informed that I need an extra license for this.
I am not sure what to think about this.

Why would I need to pay money to make sure our domain is maintained ?
I would either like you to activate this feature for us, or for our sales representative to get in touch in a timely manner so I can discuss this with him.

Hello ​@Marius Otten 

This is out of our scope and you need to open a case to request enabling the feature. 

You may follow the steps provided in the link below on how to open a case. 

Open a case in the Docusign Support Center

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@Marius Otten 

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator