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Question

Retrievig Old documents


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I have only recently set up an account, is it possible to retrieve documents from 2019

2 replies

Vinicius.Rodrigues
Docusign Employee
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Hi ​@teddy23 !

 

If you have signed documents before, but at that time you chose to not activate your account, there is a high chance that old documents won’t appear in your newly created/activated account.

 

In this case, the best option would be to search directly in your own inbox for Docusign notification emails of completed envelopes!


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  • Community Moderator
  • 395 replies
  • March 19, 2025

Hello ​@teddy23 

Thank you for reaching out here in Docusign Community.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator