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Hi,
My account is on developer mode and it says that envelopes are unlimited, but since yesterday we’ve been experiencing an error that says ENVELOPE_ALLOWACE_EXCEEDED (see 2nd image),
Please fix this asap, thank you.
Docusign Error:
Solved
Docusign developer envelope allowance exceeded
+2- Newcomer
Best answer by Alexandre.Augusto
Hello,
The unlimited is for envelops sent via the Web interface.
Via API there is a limit, however you can contact our Support to ask for help, here we don’t have access to any account, only Support has it.
How to contact support:
https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US
If that helps you, I’d appreciate you Like here.
Best,
Alexandre
+18- Docusign Employee
- Answer
Hello,
The unlimited is for envelops sent via the Web interface.
Via API there is a limit, however you can contact our Support to ask for help, here we don’t have access to any account, only Support has it.
How to contact support:
https://support.docusign.com/s/articles/How-do-I-contact-DocuSign-Customer-Support?language=en_US
If that helps you, I’d appreciate you Like here.
Best,
Alexandre
Your feedback is very appreciated! You can give a Like and mark this answer as the "Best Answer" for your issue. DocuSign University http://dsucustomers.docusign.com
- Community Moderator
Hello
If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
Let us know if you need further assistance.
Best regards,
Rodolfo| Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
+2- Newcomer
+18- Docusign Employee
Hello,
Here is the article explaining the API calls limit, but remember that it’s necessary to have the Add-On package for API’s use, you can contact Support or our Sales team.
Best,
Alexandre
+1- Newcomer
Hi
I am also facing similar issue and it allows only 3 envelopes per developer account, which is too low.
I have tried to log a case with the link above, however it is not allowing login to log a case with my developer account.
Thanks in advance,
Rimshad
- Community Moderator
Hello
Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!
Can you please confirm f you were using a demo account or your production account?
Kindly provide us with the account number for us to double check the information
Let us know if you need further assistance with this.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
- Newcomer
Hi @Team,
Getting the below error from Salesforce Docusign Developer account.
The envelope allowance for the account has been exceeded.
Account #xxxxxxxx
Thanks,
Ramesh Kalloori
+1- New Voice
Could you kindly confirm whether you created a Salesforce Developer Account or a Docusign Developer Account?
As if you are using a Salesforce Developer Account with normal free DocuSign account, you will have the limit of only 3 Envelopes.
But if you’re using Salesforce Developer with a Developer DocuSign account, you will have no limit from the UI. But in API you would be having limits.
- Community Moderator
Hello
I hope you are doing well.
I want to confirm if you need further assistance, feel free to let us know and we will gladly help you address the situation as soon as possible.
Best regards,
Marco Paulo | Docusign Community Moderator
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