Retrievig Old documents

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I have only recently set up an account, is it possible to retrieve documents from 2019

Envelope Management

Vinicius.RodriguesAnswer

Docusign Employee

Hi @teddy23 !

If you have signed documents before, but at that time you chose to not activate your account, there is a high chance that old documents won’t appear in your newly created/activated account.

In this case, the best option would be to search directly in your own inbox for Docusign notification emails of completed envelopes!

"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

Vinicius.Rodrigues

Answer

Docusign Employee

Hi @teddy23 !

If you have signed documents before, but at that time you chose to not activate your account, there is a high chance that old documents won’t appear in your newly created/activated account.

In this case, the best option would be to search directly in your own inbox for Docusign notification emails of completed envelopes!

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"Select as Best" below if you find my answer is a valid solution to your issue and mark it as resolved.

M

marco.tanglao

Docusign Employee

Hello @teddy23

Thank you for reaching out here in Docusign Community.

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.