Hello ​@NC23 

Thank you for reaching out here in Docusign Community.

I don't see any report or incident related to this issue. Would you mind trying these steps and check if the issue persists? Just in case we have encounter a possible affectation:

-Try an Incognito/in-private window
-Try a different device
-Test with different Internet networks such as on a mobile device using data with Wi-Fi disabled.
-Update your billing address and account information

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@NC23,

I hope you are doing well. 

I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.

If so, please mark it as the "Best Answer " by clicking “Select as Best” to make it easier for other users to find.

Otherwise, let me know and I will gladly help you address the situation as soon as possible.

Best regards,
Marco Paulo | Docusign Community Moderator

Hello ​@NC23 

I hope you are doing well. 

If you found my response to be a useful solution to your question, could you please click the "Best Answer " button at the bottom of the post? 

It helps other community members who might have similar questions. Thank you!

Best regards,
Marco Paulo | Docusign Community Moderator