Urgent: Cancel Auto-Renewal and Stop Billing Issue

Hello ​@Realtor Sean,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 

I understand you are canceling your subscription, but the system only indicates that the subscription will be canceled at the end of your billing cycle, which is March 2, 2026. I understand you would like to cancel it immediately. I sincerely apologize for the inconvenience.

If you already reached your renewal period, the date of cancellation is expected to be at the end of the billing cycle. Due to the sensitivity of billing matters, we cannot discuss them on this public forum as it requires Personal Identifiable Information that needs verification. Please open a support case so an expert can examine your issue and see if your request is possible. To open a support case in the Docusign Support Center, go to the "Get Support" section and select "Open a Support Case.” Log in using your Docusign credentials and select a case subject. If you have multiple Docusign accounts, choose the appropriate account to continue. Open a case in the Docusign Support Center.

Note: Some advanced features and options are supported only in specific Docusign plans. Your account plan might not support some of the options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan. Compare eSignature plans & pricing.

If you are having an issue creating a support case, please send me a private message with your Name, Account number, and email linked to your account.

Let us know if you need further assistance.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello Melanie, 

Thanks for the reply. I tried to open a case however I am not able to login even after I reset the password. I have to submit a more option support for login issue. I have been waiting over 24 hours to get any response. Please provide  me a phone number I can reach directly rather than wait anther 24 hours. Any representative for tech issue or billing issue PLEASE!!!

Sean

Hello ​@Realtor Sean,

Thank you for the update. Sorry to hear about the login issue. Can you please send me a private message with the following;

Name:

Account Number:

Email Address linked to the account:

Case number.

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Realtor Sean,

I have received your message. Thank you for providing the information I requested. Upon reviewing it, I noticed that Docusign support is already addressing your case. I have sent you the case number through direct message. Please respond to their email to assist in resolving your issue. Additionally, make sure to mention the billing issue in your reply to Docusign Support. Thank you!

Let us know if you need further assistance. Thank you!

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Hello ​@Realtor Sean,

I want to confirm if you need further assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Best regards,

Melanie | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.