Hello!
I have got a Go Live status: Review failed (See OAuth 2.0 migration options).
After reading the doc I do not understand what we are doing wrong.
Here are the 2 types of calls I do:
/oauth/token
/clickapi/v1/accounts/{accountId}/clickwraps/{clickWrapId}/agreements
We have chosen JWT grant authentication.
Can you help me understand what is wrong?
Thanks a lot!
Hi
Could you please double-check the following:
- Ensure that the user has granted consent.
- Verify that your JWT payload contains the correct claims (
iss
,sub
,aud
,scope
) and that each claim has the appropriate values. - Ensure that your
/oauth/token
call successfully exchanges the JWT for an access token. - Make sure both
signature
andimpersonation
scopes are included.
To meet Go Live requirements, you can create 20 new envelopes. For more information, refer to the Go Live Requirements Documentation https://developers.docusign.com/docs/esign-rest-api/go-live/
If the issue persists, please open a support case and provide the specific integration key to assist you in resolving the issue quickly.
Hello
Thanks a lot for your answer.
I verified all your listed points, and it seems it is all good, but I still have a ‘Review failed’ with the same reason.
For information, I am using the ‘docusign-esign’ node SDK, and I am using the requestJWTApplicationToken function to generate the access token. Do you confirm it is compliant with OAuth 2.0?
To open a support case, it seems I need a production account, and I do not have one yet.
Can the issue be linked to the fact I do not have a production account (I mean having a production account being a pre-requisites to Go Live, and so my review failed because of this)?
Thanks again!
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