promote to production got review declined

Question

I want to switch to production, submit the review and it shows review passed .

Then I promote to production and selected a production account, which has the same email address as the development account,After a period of time， I receive a [review declined], but there are no error messages，I don't know how to improve it

Hengfeng Ge · Answer

are you subscribe this plan direct from Docusign website or from partner?

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