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Question

Golive review declined

  • March 5, 2025
  • 1 reply
  • 66 views

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"Could you please review this log file and identify the specific error I made?

I followed all the required steps in the DocuSign Developer documentation and successfully completed the first 20 API calls, yet my go-live request was still rejected."

1 reply

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  • Docusign Employee
  • 4 replies
  • March 6, 2025

Hi ​@phamtung,

 

Thanks for reaching out to Docusign Community.

The Review Declined status requires additional information before we allow integrations to go live. In this scenario, it may be necessary to submit a Powerform before the request is fully processed. Please create a case in the Docusign Support channel, and then one of our specialists can guide you on how to finish the process. Thanks.