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Question

Issue with Go Live

  • January 22, 2025
  • 1 reply
  • 51 views
K
Newcomer
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Hi All,

My docusign app has passed the initial Go-Live review. As next steps for Go-live, I am performing the below actions,

  1. Click on Actions button next to the docusign App.
  2. Click on "Select Go-Live account".
  3. Accept Terms and Conditions.
  4. Update docusign prod email id in the next screen and click on "NEXT".

However I am getting below message after clicking on "NEXT". I have verified that the Docusign prod email id is having access to docusign prod. Request you to please help with this issue.

Error message:
User is not assigned to this application.
 

Snapshot of the error:

Thanks,

Kapil

1 reply

E
Docusign Employee
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  • Eduardo.SilvaDocusign Employee
  • Docusign Employee
  • 60 replies
  • January 23, 2025

Hello ​@kapil775, 

By the screenshot the issue seems related to OKTA when you're redirected. If you can, try to disable OKTA while you try to perform the Go-Live. If the issue persists, please submit a ticket for Support Team to verify if they can work with this behavior related to OKTA.

 

Thanks,

K
1 person likes this
  • K
    kapil775

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