Hi All,My docusign app has passed the initial Go-Live review. As next steps for Go-live, I am performing the below actions,Click on Actions button next to the docusign App. Click on "Select Go-Live account". Accept Terms and Conditions. Update docusign prod email id in the next screen and click on "NEXT".However I am getting below message after clicking on "NEXT". I have verified that the Docusign prod email id is having access to docusign prod. Request you to please help with this issue.Error message:User is not assigned to this application. Snapshot of the error:Thanks,Kapil

Issue with Go Live

Hi All,

My docusign app has passed the initial Go-Live review. As next steps for Go-live, I am performing the below actions,

Click on Actions button next to the docusign App.
Click on "Select Go-Live account".
Accept Terms and Conditions.
Update docusign prod email id in the next screen and click on "NEXT".

However I am getting below message after clicking on "NEXT". I have verified that the Docusign prod email id is having access to docusign prod. Request you to please help with this issue.

Error message:
User is not assigned to this application.

Snapshot of the error:

Thanks,

Kapil

Page 1 / 1

Hello @kapil775,

By the screenshot the issue seems related to OKTA when you're redirected. If you can, try to disable OKTA while you try to perform the Go-Live. If the issue persists, please submit a ticket for Support Team to verify if they can work with this behavior related to OKTA.

Thanks,

Sign up

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Scanning file for viruses.

This file cannot be downloaded