+21. pass the go-live review,
2. then select a go-live account,input the production admin email
3.input password
then get error, does anyone have idea?
I cant log a support ticket as DocuSign have blocked that now.
Also my DocuSign Account Manager has left DocuSign and their email bounces back so can’t even email to get escalated.
Any suggestions / help appreciated.
Best answer by Eduardo.Silva
Hello Colin,
The message you found is about a change in the Company business scope. Customers with free support plan will not have access to advanced support past Aug 19th.
About the latency you experienced, it is possibly related to an intermittency found yesterday where our engineers worked and fixed it. You can find more details about it below:
Hope this clarifies your questions.
Thanks,
+2Randomly started working 5 hours later. nothing changed on my docusign end and same credentials.
I call voodoo and black magic
+2I’m experiencing the same issue. Hoping the voodoo and black magic comes my way next...
+2Haha yeah i swear there is some sacrifice that gets made behind the scenes to the DocuSign gods
Hello Colin,
The message you found is about a change in the Company business scope. Customers with free support plan will not have access to advanced support past Aug 19th.
About the latency you experienced, it is possibly related to an intermittency found yesterday where our engineers worked and fixed it. You can find more details about it below:
Hope this clarifies your questions.
Thanks,
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