Hi,
We have been working on getting an application up and running for our client, enabling them to send contracts for signing through DocuSign based on templates.
Here is a summary of our progress:
- A developer account was created, and the application was written successfully.
- API test calls were successful, and initial testing went smoothly.
- We proceeded with the "Go Live" process, which initially seemed successful.
However, during the second step of the process, we encountered an issue where our review was unsuccessful, but no specific feedback was provided.
After reaching out to DocuSign support and going through several back-and-forth communications, we finally discovered the cause: we had missed filling out the power form. (If I recall correctly, this form used to appear when selecting the "Go Live" option, but with recent changes, it no longer seems to be offered during this process.)
Once the form was completed together with the client, the production environment was properly bound to the client’s subscription.
We tried to go live again, and now the status in the developer account shows "App is live" with a link to "view in production." However, when I click on this link, it redirects me to the client’s account, but there doesn’t seem to be an integration key present, and I can’t find a way to add the integration key.
Could you please advise on the next steps to resolve this issue?
Thank you for your assistance!