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We have submitted to go live multiple times. We get no details on WHY it keeps being declined, and it is extremely frustrating. Now I’m being routed here to post this, hoping someone can assist. Have no idea what in the heck we are doing wrong. Absolutely abysmal experience so far. 

Hello,

I’m with the DocuSign Support Team, and I apologize for the issues you've encountered while promoting your integration key to production.

We are currently updating our Go Live process, which may be contributing to the delays you've experienced. If you create a support case and provide your integration key and account ID, we can investigate the reason your Go Live form was rejected and assist with moving your key into production.

Additionally, please ensure that your last 20 API calls are all consecutive successful requests when submitting the form.

Please let me know if you have any questions.

Best,

Rafay

 

 


Thank you for replying! This notification went to spam so I am just seeing it. We opened another case, but maybe you can confirm here: the 20 calls, should they all be completely different? For example, we only have 4 active templates that we use in docusign, so one request for a template ends up returning 5 successful calls. Should the 20 calls be made up of different functions? Or do 4 template document signing requests equal 20 successful calls? We get the following each time:

GETTemplateRecipient

GetTemplateDocuments

GETTemplateDocumentTabs

PostEnvelopes

GetDocument


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