Go-Live Process takes very long and is declined eventually without further information

Hi, I’m facing a similar problem. Were you able to resolve this?

I created a support case yesterday. First response was: “Need to check with review team”. Second response from review team was only a general info on how Go-Live is supposed to work. Nothing about my actual issue 🙄 I’m still on it.

Same problem, docusigned billed my credit card and then declined my review without notification or explanation. Expected more from the likes of docusign. I will try to open a case to see why they declined my review

I am facing the same issue, got rejected multiple times already.  No explanation on why was rejected.  

In my case from looking at my calls, I saw that I polled more often than 15 minutes during dev so resubmitted with an increased polling window (20 minutes) and passed. Not sure if that was the exact reason, but this time I was promoted

​@renthaven  I had the same issue in my first attempt to go live, docusign gave me log file on that violation.  Which I fixed because I was testing on dev with the same test envelope.  On my subsequent go live attempts, I didnt have that issue and no explanations on why rejected.

​@Dominik do you have any updates on this, were you able to fix it?

have the same issue, don’t have any polling in my 20 requests (only POSTs to create an envelope). First review is OK but the second is always declined w/o a reason 

Actually, we only managed to get our integration key into the production environment today after more than two months. Contacting support was a complete mess. I exchanged about 15–20 emails with the support team back and forth, always getting the same answers: 'Check your 20 API calls,' 'Do not perform polling,' 'Use OAuth2,' 'Check the go-live documentation,' and finally, 'No support for the API with the basic API plan.'

I insisted that our app met all the requirements. It seemed like no one had actually read my ticket or issue.

Eventually, someone from support sent me a 'Go-Live Form' to sign, and after that, my integration key was moved to the production system.

I still don’t know what the actual problem was, but even though support is in bad shape, it’s still your best option.