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Hi community,

I need some help with the Go-Live process. I’m trying to get my Integration-Key into production since round about a month. There is no problem with the automatich review (20 successful API calls, no polling). But there seems to be some sort of manual review when I try to promote the Integration-Key to a production account. The first two times I tried it took 10-14 days and in the end the review was declined. Today I created a new Integration-Key and tried again and it got declined within a few hours.

I actually have no idea why the promotion is declined. I didn’t get a mail or any sort of information about the decline.

While waiting for the promotion the first time I created a support ticket with our production account and I was told that there is no support on basic API plan.

So what are my options? Currently we’re paying for an API plan that we cannot use.

Best regards,
Dominik

Hi ​@Dominik,

You can open a support case and provide your integration key to determine the exact step where the review didn’t pass. This will also allow the support team to trace the progress and confirm if any manual review needs to be conducted. You will receive dedicated and comprehensive support to resolve this matter efficiently.

 

Hi, I’m facing a similar problem. Were you able to resolve this?

I created a support case yesterday. First response was: “Need to check with review team”. Second response from review team was only a general info on how Go-Live is supposed to work. Nothing about my actual issue 🙄 I’m still on it.

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