eSignature

Hi,Is there any way that the Attach documents to completion email can be turn on just for a group of users in the organization?

How do I get DocuSign to send me a notification that says a person has signed? All I get is a notification saying the person has viewed the document but not when they’ve signed. It’s very frustrating, as I need to alert other parties when the first one has signed as often the DocuSign emails go to spam….

Got a Luxemburgish ID card (eID) issued in 2023 and it is not at all recognized by Docusign how can that be ? Can you please help urgently 

I have a template that has 10+ documents. Is it possible to use that template, but use Advanced Options to remove all but 5 of them to send once? I don’t want to delete the documents permanently from the template so I’m hesitant to click the option to delete them in Advanced Options, while setting up a “Send”. 

last summer i received a docusign which i did not sign...how do i retrieve a copy of it?  It did not go into my personal account.  need a copy

Morning, I am unable to send any documents to clients, I am admin on the system and even set myself up as send only with a different user name and I'm still unable too. Has anyone else had this problem before and how they have resolved this. The support team is shocking!!! 4 days without being able to send any documents and i get the same message from a different support member at 4pm every day. 

I canceled my subscription but need help processing my refund. I am unable to reach customer service. I am within the 30 day period to be eligible for the refund. Please advise. I’ve tried all of the online tabs and links but still cannot process a refund and or get in touch with customer service. 

How do you change a shared contact within docusign?  The account is through my company and the wrong email address was used for a vendor.  How do I change it so that it doesn’t default to the wrong address?

I have a rather complicated webform with a lot of rules, based on a template.  The template is about six pages long but not everything is necessarily filled out.  One complaint I’ve heard is that when the user has reviewed all of their entries and moved on to the signature page, if they click the guided yellow tab, it takes them through every single field again. This is super annoying if they are using a phone since templates are not always phone responsive.   New users don’t realize they can just scroll down to the signature line.  Since the user has already reviewed their entries and made edits, would it be possible to just have them arrive at the signature field by default, while still giving them the option of scrolling up and making any last minute changes?

Hi,  When I try to download my invoice from February 2025, I keep encountering this error. I’ve tried different browsers, cleared my cache, used multiple devices, and even created a support case, but nothing has worked.I urgently need this invoice for my monthly accounting—please assist! 

Hello,I have just signed up for the paid DocuSign less than 24 hours ago, and I have been trying to reach some type of customer support. I have unintentionally signed up for the Standard plan vs the Personal plan, and I am hoping to get any type of support in switching over to the personal (please see my original email below), However, it has been impossible to open a customer service case, I keep getting a “Unable to log in.If this is your first login attempt after purchasing a DocuSign plan, allow 15 minutes for account creation before accessing your account.For all other log in scenarios,  contact DocuSign Support  for assistance.” How can I get this issue resolved, I just want to open a case so I can get a hold of customer support.  Hi DocuSign Team,

I have a Freemium account with DocuSign but somehow have an annual subscription that cost me $480.00 in 2023 and $636.00 in 2024, what is going on?!

I received a text telling me I had unsigned W9 form in Docusign, but when I went to my account it said everything was fine.  Is it fine or is this real and something else is needed?  Trying to reach Customer Support is nightmare so I’m hoping someone here can help.  

I have sent a document for signature, very simple one. Then I upgraded my account and have tried to send another document but I get the message “Account does not have permission to send to Certified Delivery recipient type.”. I’ve no idea why it worked previously on an unpaid account and now won’t work. I’m sending to the same recipients.I’ve tried to open a case for help from support but I’m told I have to have a “Paid Plan”, which I do! Then when it prompts me to upgrade for support, it says I have the current plan…..Totally stuck. No idea what could be wrong and no support accessible from Docusign...

Where on a certificate of completion should it show that the sender signed the document prior to sending to me? 

Hi!Recentlz I’ve been unable to use some features in DocuSign such as uploading templates to use later. I’m assuming DS’s experiencing server issues. Does anyone else go through the same?

Hi, This is likely a simple issue, but I have used DocuSign with others before and needed to create an agreement for my company, so I signed up. After creating the agreement and sending it out, I did not receive a copy (I checked my junk and spam folders). I’m unsure if the others on the list received it, as I even added myself as a recipient. What did I overlook? I apologize for the silly question.G

Wondering where to configure account lockouts for incorrect password attempts.  Is that even possible?  I know how to set the password requirements, but there’s nothing there for max number of failed attempts before restricting access.  Am I missing something?

I have a template with three signers, an applicant, a co-applicant and a loan interviewer. The first applicant (recipient 1) fills out the document and signs it, then the co-applicant (recipient 2) just signs as co-applicant. The interviewer (recipient 3) just signs the completed application.My questions is this: If I send out an application, but after receiving the application, the applicant (recipient 1) says they want to switch the recipients for applicant and co-applicant, is this possible?Thank you

OLa,Estou com um erro quando a usuária coloca a senha do ecpf, e faz o enviar do documento a tela 1/2/3/4/5 aparece e na sequencia aparece o erro em anexo.Alguém ja viu essa situação, lembro que o certificado A3 está ok, pois em outra maquina com W11 funciona e envia. obgSuporte VIP Hello, I have an error when the user enters the ecpf password and sends the document, screen 1/2/3/4/5 appears and then the error message appears in the attachment. Has anyone seen this situation? I remember that the A3 certificate is ok 

I paid over $200 for an annual paid DocuSign plan. That plan was never activated. I can find nowhere on DocuSign's website to submit a form or any information to get in touch with an actual person. You must have a paid plan to open a case.  I refuse to give DocuSign any more money if my original payment was never applied to my account. Let alone pay DocuSign just to open a case.  There must be a way for me to contact someone who can get information on what happened to the payment Klarna made to DocuSign. Klarna has tried to contact DocuSign with no luck. They cannot refund me until they are refunded by DocuSign. I would be really grateful if someone could please assist with me with this. I paid for this back in January and it is still not resolved. This is honestly outrageous and I am in disbelief that a company has no way to even have a form submission or way to get in contact with support without having a paid plan. I can’t imagine how man

I have a document for users to sign which is available in multiple languages. I need only one to be signed, preferably in the signer’s preferred language but I don’t know what each signer’s preferred language is. How do I upload my various versions of the document and have DocuSign present only the one that matches the users preferred language?

I’m writing an integration that will need to email the same document to hundreds of different people to sign.  The application should run with no user intervention, so I’m using a JWT Grant and have setup a template for my document to be signed.  My code can successfully use the JWT grant to get a Bearer token.  But, when I use the Bearer token to call the eSignature API for sending an envelope, I get an HTML page back.  I do not get a document set to the signer.  I’m getting some type of error, but the returned HTML is no help on what the error is. URL I’m calling: https://account-d.docusign.com/v2.1/accounts/<my account id>/envelopesPOST body:{  "templateId": "dd5bb40b-2801-4434-babe-1e01eccc8ded",  "templateRoles": [    {      "name": "Eric Calvert",      "email": "xxxxxxxxxx@xxxxx.com",      "roleN

Dear DocuSign Support, Thank you for your response. We understand that restricting access to Advanced Envelopes by user group is not currently supported. However, we believe this functionality would be highly valuable for organizations like ours that manage users with different envelope usage needs. Being able to assign access to Advanced Envelopes only to specific users — while the rest continue using standard envelopes — would help us control costs more effectively and ensure proper usage in line with internal policies. We kindly ask you to consider this as a feature request for future development.Please let us know if there’s a way to escalate this internally or track its progress. Thank you very much for your support and consideration. Best regards,

Hello everyone,   We have integration with Docusign e-Signature using DocuSign App Launcher(DAL).  I am working on building a DocuSign envelope template a requirement to build a Docusign form for the attached government form, and there are some questions in the form, like Gender and Martial Status, that are checkbox groups on the form, but the mapped questions on Salesforce object are single picklists with different values, for example: The values of the Gender question on the form are: Male, Female, Trans, Other, Prefer not to disclose The values of the picklist field on the Salesforce Lead object are: Man (Cis or Trans), Woman (Cis or Trans), I use a different term to describe my gender (e.g., non-binary), Prefer not to say  I tried to set up this mapping, so once the signer selects 'Male' on the form and signs the form, the Gender salesforce picklist field is updated with 'Man (Cis or Trans)' as an example.  Does anybody kno