Since the DocuSign update, I can no longer see the documents I sent in the last 6 months when searching for specific cases.
The default setting is supposed to list documents from the past 6 months, but it’s not working. It was functioning correctly in the previous version.
As a result, I now have to manually select the ‘All time’ filter every time I try to find specific cases—even if they were sent just yesterday.
Can anyone help identify the cause of this issue?
Hello
We’ve confirmed the issue, and our engineering team is actively investigating under ticket ID kCSI - 4049]. We know how disruptive this can be and really appreciate your patience.
If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number so you get notified of updates: 👉 Open a Support Case
Here if you need us!
Regards,
Jenny | Docusign Community Moderator
If this helped, don’t forget to click “Best Answer”!
I’ve checked, and it’s working now. Thank you for your prompt follow-up!
Hi again,
That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.
Wishing you a smooth rest of your day!
Regards,
Jenny | Docusign Community Moderator
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