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Changed more than I consented to

  • June 11, 2025
  • 2 replies
  • 33 views
A
Newcomer
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Hi everyone, I’d like to know if anyone has had a similar issue and had it resolved. I signed up the $300 per year plan. I just received an email saying my ‘free trial’ had ended and I see I was charged $2500 a month ago and now $300 on top of that. The website says to open a ‘support case’ however when I tried it wouldn’t let me log in to the Docusign Support page. I can’t find anyway to contact someone by email or phone. I feel like I’ve been scammed. Has anyone had a similar experience and been able to get a refund? 

 

Docusign- feel free to chime in here and help me out!

Best answer by Melanie.Panguito

Hi ​@AVPE ,

Thank you for reaching out, and a warm welcome to the Docusign Community! We're sorry to hear about the unknown charges, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly: 

👉 Open a Support Case

Since you encountered an error creating a case, as you mentioned, please try to clear your cache and use another browser or device. Should the issue persist, here are the steps and all options to reach out for customer support:

👉 How do I contact Docusign Customer Support?

👉Important Changes to Docusign Support

I hope the instructions are helpful and will help you resolve things. Please let us know if you need further assistance. Thank you!

 

Best,
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

2 replies

M
Community Moderator
Forum|alt.badge.img+15
  • Melanie.PanguitoCommunity Moderator
  • Community Moderator
  • Answer
  • June 11, 2025

Hi ​@AVPE ,

Thank you for reaching out, and a warm welcome to the Docusign Community! We're sorry to hear about the unknown charges, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly: 

👉 Open a Support Case

Since you encountered an error creating a case, as you mentioned, please try to clear your cache and use another browser or device. Should the issue persist, here are the steps and all options to reach out for customer support:

👉 How do I contact Docusign Customer Support?

👉Important Changes to Docusign Support

I hope the instructions are helpful and will help you resolve things. Please let us know if you need further assistance. Thank you!

 

Best,
Melanie | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

M
Community Moderator
Forum|alt.badge.img+15

Hi ​@AVPE,

How are you? I'm checking in to see if you still need assistance. Let us know if you need help or if anything else comes up, we’re here for you.

 

Sincerely,

Melanie | Docusign Community Moderator
 If this helped, feel free to mark it as "Best Answer" so others can find it too!

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