Hello ​@Cortez,

Thank you for reaching out, and welcome to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly: 

 Open a Support Case

 How can I request a phone call from Docusign Support

I understand that the situation has caused you some inconvenience, and I sincerely apologize. I hope the instructions are helpful and will help you resolve things. Please let us know if you need further assistance. Thank you!

Best,

Jenny| Docusign Community Moderator

If this pointed you in the right direction, go ahead and click “Best Answer”!

It won't let me open a case since I no longer am a paid subscriber. I'll just contact my lawyer. Thanks.

Hello ​@Cortez,

We respect your decision to seek legal advice. If at any point you would like to try submitting a case instead, the workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account.

Link: Get Support > More support options > I can't access my account > Other issues.

Should you require any additional assistance, feel free to reach out. Thank you!

Best,

Jenny | Docusign Community Moderator