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still being billed

Forum|Forum|1 year ago
June 25, 2025
3 replies
44 views

I am wondering why i am still being billed months after unsubscribing. If this problem is not fixed and I am refunded I will get a lawyer.

Billing

Best answer by Jenny.Martin

Hello @Cortez,

Thank you for reaching out, and welcome to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly:

👉 Open a Support Case

👉 How can I request a phone call from Docusign Support

I understand that the situation has caused you some inconvenience, and I sincerely apologize. I hope the instructions are helpful and will help you resolve things. Please let us know if you need further assistance. Thank you!

Best,

Jenny| Docusign Community Moderator

If this pointed you in the right direction, go ahead and click “Best Answer”!

J

Jenny.Martin

Answer

Community Moderator

Hello @Cortez,

Thank you for reaching out, and welcome to the Docusign Community! We're sorry to hear about the billing issues, and the situation is understandably frustrating. We’re here to help where we can, but because this Community space focuses on general guidance, any billing inquiries and disputes will need to go through our Support team directly:

👉 Open a Support Case

👉 How can I request a phone call from Docusign Support

I understand that the situation has caused you some inconvenience, and I sincerely apologize. I hope the instructions are helpful and will help you resolve things. Please let us know if you need further assistance. Thank you!

Best,

Jenny| Docusign Community Moderator

If this pointed you in the right direction, go ahead and click “Best Answer”!

C

Cortez

Author

Newcomer

It won't let me open a case since I no longer am a paid subscriber. I'll just contact my lawyer. Thanks.

J

Jenny.Martin

Community Moderator

Hello @Cortez,

We respect your decision to seek legal advice. If at any point you would like to try submitting a case instead, the workaround for creating a case is to use the bottom part of the page, which allows you to submit a case without logging in to your account.

Link: Get Support > More support options > I can't access my account > Other issues.

Should you require any additional assistance, feel free to reach out. Thank you!

Best,

Jenny | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.