Hello ​@clientsuccess11,

Thank you for reaching out, and a warm welcome to the Docusign Community! Your presence here is greatly valued, and we're all about sharing knowledge and supporting each other.

We're sorry you're experiencing an error when creating a template and sending envelopes. We understand the delay it's causing your team's workflow. Here to help!

To help us resolve this issue, could you please provide the following information?

• When did this issue begin?
• Does the error occur when creating new templates?  How To Create a Template
• Does the error occur when sending new envelopes?  Docusign eSignature: How to Send an Envelope |  Send an envelope using a Template | eSignature
• Have there been any recent changes to your account, such as transitioning from a free trial to a paid subscription? Please note that features available during a free trial ( Business Pro features) might differ from those in a paid plan, potentially impacting templates created during the trial period.
• If possible, could you share API logs? This could help us identify the cause of the error ( please disregard if you are facing challenges with this)

Here are the steps: Navigate to your Profile Settings by clicking your profile image > select My Preferences > Under General, scroll down to the API Request Log section > Enable  > Save > Reproduce the error to ensure it is logged > Return to the API Request Log section > Download  > Disable > Save > Attach the downloaded Log file to your reply. Article: API Request Logging

We look forward to your update. Thank you!

Sincerely,

Melanie | Docusign Community Moderator
 If this helped, feel free to mark it as "Best Answer" so others can find it too!

Hi, Thank you for your response, I fixed it by upgrading to a real plan instead of free trial. 

Thanks again!

Hi again, ​@clientsuccess11,

That’s awesome! Glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

Sincerely,

Melanie | Docusign Community Moderator
 If this helped, feel free to mark it as "Best Answer" so others can find it too!