Unable to Create a template & Envelope

Question

Hi, I was doing just finding creating templates and sending envelopes. However, today an error appears as I try a create a template. The same error appears when I try and send an envelope. I am account admin as well as two of my employees and they are getting the same errors. Im not sure how I could do it before and not now?

Best answer by clientsuccess11

Hi, Thank you for your response, I fixed it by upgrading to a real plan instead of free trial.

Thanks again!

clientsuccess11 · Accepted Answer

Hi, Thank you for your response, I fixed it by upgrading to a real plan instead of free trial.Thanks again!

Melanie.Panguito · Answer

Hello ​@clientsuccess11,Thank you for reaching out, and a warm welcome to the Docusign Community! Your presence here is greatly valued, and we're all about sharing knowledge and supporting each other.We're sorry you're experiencing an error when creating a template and sending envelopes. We understand the delay it's causing your team's workflow. Here to help!To help us resolve this issue,could you please provide the following information?When did this issue begin?Does the error occur when creating new templates?👉How To Create a TemplateDoes the error occur when sending new envelopes?👉Docusign eSignature: How to Send an Envelope|Send an envelope using a Template | eSignatureHave there been any recent changes to your account, such as transitioning from a free trial to a paid subscription? Please note that features available during a free trial ( Business Pro features) might differ from those in a paid plan, potentially impacting templates created during the trial period.If possible, could you share API logs? This could help us identify thecause of the error ( please disregard if you are facing challenges with this)Here are the steps: Navigate to your Profile Settings by clicking your profile image> select My Preferences >UnderGeneral, scroll down to theAPI Request Logsection >Enable> Save > Reproduce the error to ensure it is logged> Return to the API Request Logsection >Download> Disable > Save > Attach the downloaded Log filetoyour reply. Article:API Request LoggingWe look forward to your update. Thank you!Sincerely,Melanie | Docusign Community ModeratorIf this helped, feel free to mark it as "Best Answer" so others can find it too!

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