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New Voice
clientsuccess11New Voice
New Voice
June 24, 2025
Solved

Unable to Create a template & Envelope

  • June 24, 2025
  • 3 replies
  • 112 views

Hi, I was doing just finding creating templates and sending envelopes. However, today an error appears as I try a create a template. The same error appears when I try and send an envelope. I am account admin as well as two of my employees and they are getting the same errors. Im not sure how I could do it before and not now?

 

 

Best answer by clientsuccess11

Hi, Thank you for your response, I fixed it by upgrading to a real plan instead of free trial. 

Thanks again!

3 replies

M
Docusign Employee
Melanie.PanguitoDocusign Employee
Docusign Employee
June 25, 2025

Hello ​@clientsuccess11,

Thank you for reaching out, and a warm welcome to the Docusign Community! Your presence here is greatly valued, and we're all about sharing knowledge and supporting each other.

We're sorry you're experiencing an error when creating a template and sending envelopes. We understand the delay it's causing your team's workflow. Here to help!

To help us resolve this issue, could you please provide the following information?

  • When did this issue begin?
  • Does the error occur when creating new templates? 👉 How To Create a Template
  • Does the error occur when sending new envelopes? 👉 Docusign eSignature: How to Send an Envelope |  Send an envelope using a Template | eSignature
  • Have there been any recent changes to your account, such as transitioning from a free trial to a paid subscription? Please note that features available during a free trial ( Business Pro features) might differ from those in a paid plan, potentially impacting templates created during the trial period.
  • If possible, could you share API logs? This could help us identify the cause of the error ( please disregard if you are facing challenges with this)

Here are the steps: Navigate to your Profile Settings by clicking your profile image > select My Preferences > Under General, scroll down to the API Request Log section > Enable  > Save > Reproduce the error to ensure it is logged > Return to the API Request Log section > Download  > Disable > Save > Attach the downloaded Log file to your reply. Article: API Request Logging

We look forward to your update. Thank you!

 

Sincerely,

Melanie | Docusign Community Moderator
 If this helped, feel free to mark it as "Best Answer" so others can find it too!

C
New Voice
clientsuccess11New VoiceAuthorAnswer
New Voice
June 25, 2025

Hi, Thank you for your response, I fixed it by upgrading to a real plan instead of free trial. 

Thanks again!

    M
    Docusign Employee
    Melanie.PanguitoDocusign Employee
    Docusign Employee
    June 25, 2025

    Hi again, ​@clientsuccess11,

    That’s awesome! Glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

    Wishing you a smooth rest of your day!

     

    Sincerely,

    Melanie | Docusign Community Moderator
     If this helped, feel free to mark it as "Best Answer" so others can find it too!

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