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I have an envelope with 10 recipients. 6 have signed. 4 not. One of the ones “not signed” asks to receive an reminder email with the link. Can I do that (and not send to the other three)?
Solved
Resend envelope to specific recipient - not all unsigned
+1- New Voice
Best answer by Ma.Cubio
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
You can use the Correct feature to add or edit a private messageif you want to remind a single recipient. When you modify a private message for a recipient, an email notification is issued to that person, with the new private message text and a new link to the envelope.
Note: The recipient must act on your envelope for the email notification to be resent.
- From the Agreements page, locate the in-process document that you want to resend and click the title to open the Details view
- Click CORRECT.
- For the recipient you want to remind, select CUSTOMIZE > Add private message and enter your message.
When you collapse the message panel, your recipient shows a private message added.
- Select NEXT > CORRECT.
The recipient receives a new email notification with your updated private message and a new open envelope link.
Please don't hesitate to let us know if you need any more help. Thank you!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
- Community Moderator
- Answer
Hello
Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
You can use the Correct feature to add or edit a private messageif you want to remind a single recipient. When you modify a private message for a recipient, an email notification is issued to that person, with the new private message text and a new link to the envelope.
Note: The recipient must act on your envelope for the email notification to be resent.
- From the Agreements page, locate the in-process document that you want to resend and click the title to open the Details view
- Click CORRECT.
- For the recipient you want to remind, select CUSTOMIZE > Add private message and enter your message.
When you collapse the message panel, your recipient shows a private message added.
- Select NEXT > CORRECT.
The recipient receives a new email notification with your updated private message and a new open envelope link.
Please don't hesitate to let us know if you need any more help. Thank you!
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
+1- New Voice
Thanks - a bit complicated - but doable. I don’t understand your note: “NOTE: The recipient must act on your envelope for the email notification to be resent”. What do you mean with this?
- Community Moderator
Hello
The note means that if you have a signing order in the envelope, the new link with the new private message text will be sent to that specific recipient if it is their turn.
I hope that helps clear up your question. Thank you.
Best regards,
Ma. Cassandra | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue
- Community Moderator
Hello
How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.
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