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Hello DocuSign Community,

I am experiencing an unexpected issue with a document I created for signing by two parties.

Here's a breakdown of the situation:

  1. I created a contract and correctly placed signature anchors for both Party A (myself) and Party B (the other signer). I double-checked to ensure each signature field was assigned to the correct party.
  2. Party B successfully signed the document in their designated area, and I received confirmation that their portion was completed.
  3. When I (Party A) go to sign my designated field, DocuSign is also requiring me to sign in Party B's designated field, even though Party B has already completed their signature. This means I am being prompted to sign in two places, one for myself and one that Party B has already signed.

This behavior is incorrect, as Party B has already executed their portion of the contract, and I should only be required to sign in my own designated area.

Has anyone else encountered this problem, or does anyone have insight into what might be causing this or how to resolve it? Any guidance would be greatly appreciated.

Thank you!

PS

The worst part is their no where to report this bug.

Hi ​@sergeinikolenko !

From your description, it seems to me that when you are using the anchor tab function, the signature field (intended for party 😎 is being duplicated. Some suggestions:

  1. Try correcting the envelope and deleting the duplicated field.
  2. Try repeating the envelope creation process, and when using the anchor tab for party A, check how many fields were inserted (the correct one would be only 1). If there is more than 1 field being inserted, this means that the text used as an anchor is similar. As a suggestion, try using different options such as /signer1/ and /signer2/.

Finally, I would recommend you to watch our Trainer Tip about Autoplace (anchor tab) feature on: Docusign Trainer Tips: Add Fields Automatically with AutoPlace

 

Please, let me know if I was able to help you with this question. If so, could you please select click on the "Select as Best" option? Thank you!


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