I can't sign a document

Hello ​@Odyn,

Thank you for reaching out, and welcome to the Docusign Community! I appreciate you bringing your question to this Community.

Can you please send me a private message and provide the envelope ID so we can check this further? 

Regards,

Jenny | Docusign Community Moderator

Hi! Thanks for the comment. My company did contact your support team, but unfortunately there were some technical issues. I would now like to delete my account and all my data (from the account and video verifications calls). I emailed privacy@docusign.com about this, but have not yet received a response. How can I get a faster reply?

Hello ​@Odyn,

Thanks for getting back. If you would like to close your personal account, you may need to submit a support case.

You can open a support case directly here: Open a Support Case

Let us know if we can help with anything else. Wishing you a smooth rest of your day! 

Regards,

Jenny| Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

Hi ​@Jenny.Martin, again!

I can’t open a case as I am not a paying customer. However, I did fill in the Privacy Request Portal (also known as the Privacy Web Form). But is it possible to speed up this process?

Thanks for the help.

Hello ​@Odyn,

As per our guidelines, your account must be closed before submitting a right to erasure request via the privacy portal. 

Please try to follow the steps on this link to close your account: Cancel Your Subscription or Close your Docusign Account

If you're unable to self-serve, and you are on a free account,  the workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page. Then click “Other issues” and provide complete details of the issue in the Case description.Get Support.

 

Regarding the Privacy Web Form, these requests are managed by our Privacy team. We do not have visibility into their specific turnaround time or a way to expedite the process. You may refer to the email confirmation from the DocuSign Privacy Request Portal upon submission of the web form.

Should you require any additional assistance, feel free to reach out. Thank you!

Regards,

Jenny| Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

Hi, ​@Jenny.Martin!

Thank you so much for the help! I did submit a case as you suggested. If I need any help in future, I'll make sure to contact you.

Thank you again!

Hello ​@Odyn,

I hope you are doing well. If you found my response to be a useful solution to your question, could you please click the "Best Answer ✅" button at the bottom of the post? It helps other community members who might have similar questions. If you require additional assistance, feel free to let me know and I will gladly help you address the situation as soon as possible.

Regards,

Jenny| Docusign Community Moderator