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At the time of upgrading my plan, I was charged twice instead of just once – as clearly shown in the attached image.
Please review and resolve this issue as soon as possible.
My account: Account No. *******
Thank you.
Solved
Double Charge Upon Upgrade – URGENT!
+1- Newcomer
Best answer by Jenny.Martin
Hi
We’re here to help where we can. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so that a Docusign support representative can review and help you with the refund
For any billing-specific questions/issues, you can open a support case directly here: Open a Support Case
Still stuck or unsure? We’re happy to help guide you.
Regards,
Jenny | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!
- Community Moderator
- Answer
Hi
We’re here to help where we can. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so that a Docusign support representative can review and help you with the refund
For any billing-specific questions/issues, you can open a support case directly here: Open a Support Case
Still stuck or unsure? We’re happy to help guide you.
Regards,
Jenny | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!
+1- Newcomer
Thank you Jenny, I tried it before writing here, but everytime I try to open a Ticket I face the attached error…
Please guys, help me to solve this labyrinth…
Thanks
- Community Moderator
Hello
Thanks for getting back. Can you please try the following;
- Clear cache/cookies.
- Try a different browser(s), like Google Chrome and Microsoft Edge
- Use Incognito.
- Try a different device
If the error occurs even after completing these steps, here are the steps and all options to reach out for support:
How do I contact Docusign Customer Support?
Important Changes to Docusign Support
Should you require any additional assistance, feel free to reach out. Thank you!
Regards,
Jenny | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!
- Community Moderator
Hello
I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.
Regards,
Jenny | Docusign Community Moderator
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