Hi ​@academy1 — thanks for reaching out.

We’re here to help where we can. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so that a Docusign support representative can review and help you with the refund

For any billing-specific questions/issues, you can open a support case directly here: Open a Support Case

Still stuck or unsure? We’re happy to help guide you.

Regards,
Jenny | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

Thank you Jenny, I tried it before writing here, but everytime I try to open a Ticket I face the attached error…

Please guys, help me to solve this labyrinth…

Thanks

Hello ​@academy1,

Thanks for getting back. Can you please try the following;

• Clear cache/cookies.
• Try a different browser(s), like Google Chrome and Microsoft Edge
• Use Incognito.
• Try a different device

If the error occurs even after completing these steps, the workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page, then click “Other issues” and provide complete details of the issue in the case description. Get Support.

Should you require any additional assistance, feel free to reach out. Thank you!

Regards,
Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!