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Double Charge Upon Upgrade – URGENT!

Forum|Forum|1 year ago
June 10, 2025
4 replies
82 views

At the time of upgrading my plan, I was charged twice instead of just once – as clearly shown in the attached image.

Please review and resolve this issue as soon as possible.

My account: Account No. *******

Thank you.

Best answer by Jenny.Martin

Hi @academy1 — thanks for reaching out.

We’re here to help where we can. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so that a Docusign support representative can review and help you with the refund

For any billing-specific questions/issues, you can open a support case directly here: Open a Support Case

Still stuck or unsure? We’re happy to help guide you.

Regards,
Jenny | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

J

Jenny.Martin

Answer

Community Moderator

Hi @academy1 — thanks for reaching out.

We’re here to help where we can. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so that a Docusign support representative can review and help you with the refund

For any billing-specific questions/issues, you can open a support case directly here: Open a Support Case

Still stuck or unsure? We’re happy to help guide you.

Regards,
Jenny | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

A

academy1

Author

Newcomer

Thank you Jenny, I tried it before writing here, but everytime I try to open a Ticket I face the attached error…

Please guys, help me to solve this labyrinth…

Thanks

J

Jenny.Martin

Community Moderator

Hello @academy1,

Thanks for getting back. Can you please try the following;

Clear cache/cookies.
Try a different browser(s), like Google Chrome and Microsoft Edge
Use Incognito.
Try a different device

If the error occurs even after completing these steps, here are the steps and all options to reach out for support:

How do I contact Docusign Customer Support?

Important Changes to Docusign Support

Should you require any additional assistance, feel free to reach out. Thank you!

Regards,
Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

J

Jenny.Martin

Community Moderator

Hello @academy1,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Regards,
Jenny | Docusign Community Moderator

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You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.