Hi ​@academy1 — thanks for reaching out.

We’re here to help where we can. However, due to the sensitive nature of billing issues, we cannot address them in this public forum. Please submit a support case so that a Docusign support representative can review and help you with the refund

For any billing-specific questions/issues, you can open a support case directly here: Open a Support Case

Still stuck or unsure? We’re happy to help guide you.

Regards,
Jenny | Docusign Community Moderator
If this pointed you in the right direction, go ahead and click “Best Answer”!

Thank you Jenny, I tried it before writing here, but everytime I try to open a Ticket I face the attached error…

Please guys, help me to solve this labyrinth…

Thanks

Hello ​@academy1,

Thanks for getting back. Can you please try the following;

• Clear cache/cookies.
• Try a different browser(s), like Google Chrome and Microsoft Edge
• Use Incognito.
• Try a different device

If the error occurs even after completing these steps, here are the steps and all options to reach out for support:

How do I contact Docusign Customer Support?

Important Changes to Docusign Support

Should you require any additional assistance, feel free to reach out. Thank you!

Regards,
Jenny | Docusign Community Moderator

If this helped, feel free to click "Best Answer"!

Hello ​@academy1,

I hope you are doing well. I want to confirm if you need further assistance. Feel free to let me know, and I will gladly help you address the situation as soon as possible.

Regards,
Jenny | Docusign Community Moderator