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OK, this is rather frustrating. Love the UI and usability of Docusign, seems really simple. Now, I can gurantee (im a designer) my pdf and images are all high print quality, so nout to do with poor images. The pdf is absolutely fine outside of Docusign. However, when the customer received the pdf to sign, it massively degrages the images and look awful - to the point where I couldnt use Docusign for that reason alone. 

Why does it does this, anyone else experiencing this and is there anything i can do so that Docusign doesnt butcher the hours of branded material put together? It’s an 9mb document. 

 

P.S/ Ad0be S1gn doesnt do this or degrade the pdf quality...come on Docusign. Please help.

Thanks,

David

Hello ​@David-nexian,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible.
Docusign recommends restricting your file uploads to no more than 5 MB for best performance..

Please don't hesitate to let us know if you need any more help. Thank you!

 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@David-nexian 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find.
If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

 

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

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