Hello ​@jennyle,

Thank you for reaching out, and welcome to the Docusign Community! We appreciate your question and assure you that we are fully committed to providing you with the best service possible. 
To check if the feature is already enabled, please send me your demo account details via DM. Thank you.
 

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Thanks ​@Ma.Cubio , I’ve sent you the DM

Hello ​@jennyle,

It looks like the feature hasn't been enabled yet for your demo account. I highly recommend that you create a support case from your production account and inform the support expert that the custom email domain feature needs to be enabled for your demo account. 

The workaround is to submit a case without logging into your account by using the “I can’t access my account” option at the bottom of the page, then click “Other issues” and provide complete details of the issue in the Case description.

Or you may click this link: Get Support.

 

If you found the response to be a useful solution to your question, please mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!

Best regards,

Ma. Cassandra | Docusign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue

Hello ​@jennyle 

How are you? I'm checking in to see if you still need assistance. If yes, kindly reply here with more context or confirm if the issue has been resolved. 

If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!

Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.

​@Ma.Cubio I am good on this. Thank you for the help!

Hi again, ​@jennyle 

That’s great to hear—glad things are working now. If anything else comes up or you hit another roadblock, don’t hesitate to reach out here in the Community.

Wishing you a smooth rest of your day!

—
Ma. Cassandra | Docusign Community Moderator
Mark as “Best Answer” if this helped clarify things.