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Docusign Discover 2024: Explore What's Next in Agreement Technology

1 month ago

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eSignature

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5,008 Topics
15,186 Replies

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5008 Topics

JohnnyNewcomer

asked in eSignature

30 Trial Max envelopes reached

Hello,I just created a free trial account.. Being new to this program, I wanted to test it out by sending myself a few documents to make sure they looked right before I use this product for business purposes. I was having issues with proper sizing on the signature line, and I had to send myself a few revisions to get it where I wanted it. Within minutes I had exceeded the max envelope limit for the month.Is that seriously all I get to with this company? 5 documents a month? What if multiple revisions need to be made during the negotiation process?So now it seems I cannot do anything else unless I pay $300 to use this service, is that correct?

REDNewcomer

Is there a way to verify or edit a delayed send envelope? I have been unable to find one that I had scheduled anywhere.

422

2 months ago

Theodora van KuijkNewcomer

asked in eSignature

Contract cover sheet and Contract in one envelop but limit visibility to one document

Hello Community,I need to send a contract cover sheet along with the contract in a single envelope, but I want to restrict access to the cover sheet to a select group of people, while allowing everyone to view the actual contract. Is it possible to hide the cover sheet (or any document) within a single envelope?Thanks!

274

2 months ago

gccNewcomer

asked in eSignature

Additional Signatures added to my document envelope

Hi all!I work for a company who issues out initial documentation to clients via paper and am attempting to bring it online. Each document needs to be personalised for each individual which prevents a stock standard template being utilised each time.The problem I am having is when I do a bulk send including 3 of the preprepared templates, it introduces 3 signatories instead of the 1. Does anyone have experience creating this style of bulk send individualised documents?

183

2 months ago

Rita TexasLawNewcomer

asked in eSignature

where are my drafts?

I created a dozen envelopes and saved them as drafts, and now I can’t find them! There must be a drafts folder, but I can’t see it. Related: is there a way to schedule/delay sending an envelope? I saved drafts because I couldn’t find a way to delay.Thank you!

1363

2 months ago

TeamAtlasNewcomer

asked in eSignature

support is horrendous

does anyone know an actual phone number or email to reach sales or support?

465

2 months ago

PRMikeNewcomer

asked in eSignature

Regular Pattern for date 1 day after another date field

I am trying to input a Regex Pattern to a text field so it will date 1 day after another date field. I am using the Custom Validation and the pattern I am using is: AddDays([Expiration_Date],1).Expiration_Date is the name of the field that has the date I am trying to get this text field to date 1 day after. I do not have full Devloper/Formula access and wonder if a simple Regex pattern will not suffice for this instance. I am a novice and very new at this and would be greatful for any assistace. I would be wiling to ask my orginization to get formula or developer access if it would assist.

282

2 months ago

SarahFigurePlantNewcomer

asked in eSignature

Status Alert/Notification for Admin

Is it possible to ensure admin are notified when an envelope expires or is completed OTHER than cc them as recipients?

203

2 months ago

gulf5724Conversation Starter

asked in eSignature

Regex to prevent the use of newlines in a text field

I’m no regex expert but I’ve managed to fudge together what I thought would be a functional check for whether a form filler is trying to use new line characters in text fields. My regex is:(?<=[^\r\n])\R(?=[^\r\n])It looks like it should work: But when I implemented the regex in my web form entering anything in the field results in the input failing the validation check: What am I missing? Do web forms use new line characters as part of the field? Why would a single word with no spaces or anything match my pattern?

1578

2 months ago

PaulyNewcomer

asked in eSignature

When I put in a recipient to receive a copy of a document between signers in our routing, is there a way for them to receive a copy of the document as an attachment in all of the email notifications they receive during the signing process?

For example, we currently have Signer A, then recipient who receives a copy, then Signer B. After Signer A signs the document, recipient who receives a copy will get an email notification that Signer A has signed along with a link to view the document in DocuSign, but will not receive a copy of the document as an attachment in that email notification. Recipient who receives a copy will only get a copy of the document as an attachment in an email notification after both Signer A and Signer B signs. We would like for recipient who receives a copy to get a copy of the document as an attachment in all of the email notifications they receive during the signing process and not just at the end after everyone has signed. Thank you.

502

2 months ago

gccNewcomer

asked in eSignature

Multiple Template without multiple signers

142

2 months ago

Community UserLegacy User

asked in eSignature

If someone has rejected halfway through the signing process, due to incorrect information, how do we edit the document to resend?

7942

2 months ago

HawaiiParadiseNewcomer

asked in eSignature

Issues with login

When I try to log in, It goes into a white screen and gives the following error: req.getCookie is not a function . Transaction Id: c29aff6d-1b9e-48e4-b497-c5bddb3fd478 I am on a mac, and my browswer is google chrome

Grimshaw LNewcomer

Hello,I am trying to work out how to send what is, to me, a complicated bulk send, and I am at a loss as to how to proceed.I want to be able to send the same contract to multiple people. Each contract will require 4 separate signatures, 2 of which are from a recipient group. The signatures must be in order.To provide an example, a contract needs to be sent to people in the following strict order:Person 1, and then back to our organisation for approval (by one of 3 people - hence the recipient group). Person 2, and then back to our organisation for final approval (by one of 3 people again).To complicate further, I would like to do a bulk send, because we send around 20 contracts at the same time, but each one is a discrete contract that must only go to the relevant people.I have tested this internally, but it doesn’t seem to work consistently, and I can’t figure out what I’m doing wrong.Apologies if this is really rather simple, but I’m new to DocuSign, and can’t seem to find how to do

222

2 months ago

Victoria-nolaNewcomer

asked in eSignature

Fraudulent SIGNED document in my account marked "Completed"

I received an email claiming I completed a Docusign document with an invoice for $399.69, AND the “completed” document is IN MY ACCOUNT, marked as “completed” even though I never signed it!! I reported the email as spam and flushed it from my system. I want to report the fraudulent document, but in following the instructions on the “how to report fraud” page, I am unable to get to a place that offers “Report Abuse” via any link available in connection to that FRAUDULENT completed document. I have sent 2 separate complaints to the security@docusign.com reporting address, and 1 separate complaint to the spam@docusign address, as directed on your website. I have heard NOTHING and this FRAUDULENT “completed” document remains in my account register. It is EXTREMELY alarming that a fraudulent document was processed by Docusign and is sitting in my account and nothing is being done about it. I need to know if my account is compromised. I need to know what is being done about this actual

Peter GNewcomer

I was uploading a form to be signed and gave me an invalid code

102

2 months ago

HARDMLU1Newcomer

asked in eSignature

Envelope to upload doesn't appear in the view

On first page where it is supposed to appear the uploading option to send a new Envelope, I just see a tree image instead of the option to browse and paste a document to be sent for signature.

seeJNewcomer

Hey all,I’ve tried searching similar threads to find the issue and cannot seem to find it.I sent a customer a docusign to fill out to start a service requiring a signature, title, and date. There is a small red square that appears that I did not add and will not check/fill no matter what my customer does. I have also tried resending the document after recompleting the fields and ran into the same issue. if someone has an answer to this problem it would be greatly appreciated as my client cannot send the completed docusign with the required fields I requested.The screenshot I am providing is from a mobile phone but the issue persists even on a computer.

383

2 months ago

MikeSNewcomer

asked in eSignature

Template with text boxes

I am new here today. If I want a document that has many different “blank spots” that need to be filled in each time I use the document is it possible to upload the document and create text boxes that are on the document ready to be filled in each time you want to use it? Thank you!

262

2 months ago

MarrissaInternshipsNewcomer

asked in eSignature

Mismatch Emails and Missing envelopes

I created two power forms that required me to sign the document last. The first power form (A) had the correct email address but the second power form (B) had my other work email. I received notifications about A but never B. When I opened my dashboard, I can’t find B. I thought maybe changing my login to my other work email would solve this issue, but it just seemed to make things more complicated. I finally got access to both power forms (A & B) and changed the email to the correct email address and then changed my login to match that email address. But now I am worried that I’ve lost some envelopes because of the switching and back and forth.Is there anything I can do to make sure? Can I check the status of this at all…

182

2 months ago

Lunit BDNewcomer

asked in eSignature

how can I update my billing info?

I think that MASTERCARD expired so my account was suspended.I tired to update my billing info but it is not working.Could you please help me.

remaxmegNewcomer

I have triple checked that a client’s name is spelt correct in my contacts area as well as their email address. When they sign, the last name is spelled in their signature incorrectly. So odd. Where is the error and how can this be fixed??

1002

2 months ago

rkinghudson35Newcomer

asked in eSignature

fax#

hello! my question is on the initial page where you assign the signers and it asks their name and email … it is also asking me for their fax #. However, the box is highlighted in red and when I hover the cursor in it , a red circle with the line going thru it appears not allowing me to type yet not allowing me to go to the next page. i never had this problem and don’t know why it’s doing this.

lildudeNewcomer

page wont load after signin why ?

322

2 months ago

RebSmithNewcomer

asked in eSignature

Viewing sent envelopes

How can an administrator view all documents sent by all users on the account? If there is any way, will it show that an admin is viewing documents sent from other team members? How can I see what is being sent and received?

1444

2 months ago

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