refund

Hello ​@KDS,

Thank you for reaching out, and a warm welcome to the Docusign Community!

We understand the challenges you experienced with Powerforms, and we sincerely apologize for any inconvenience caused. We recognize that when features don't function as expected, it can be frustrating, and we regret to hear you're considering cancelling your subscription. But we’re here to help make the process as smooth as possible.

As you do not see an option for a refund, it is possible that the qualifications were not met. Please see our Docusign Refund Policy for more information:

• If you cancel your newly-purchased Docusign account per the Terms and Conditions before 30 days pass, you may request a refund for the full purchase price (one-time only to any person or entity) 
• If your account is up for renewal, you must submit your cancellation request within 14 days of your renewal date
• The 30-day refund request window applies to the initial term of annual plans only.
• Month-to-month plans are not eligible for refunds except in the European Union and Brazil 

Note: Because this Community space focuses on general guidance, if you have further questions about billing, you will need to go through our Support team directly:👉 Open a Support Case

You can also share the Powerform issue with us here, and we will do our best to assist, or you can open a support case and arrange a screen-sharing session with a Docusign expert to guide you through the process. 

Please let us know how we can best help you, or if you have questions, we're here for you!

Sincerely,

Melanie | Docusign Community Moderator
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WHEN PURCHASED FOR THE SOLE PURPOSE OF POWERFORMS, AND POWERFORMS ARE GLITCHING AND NOT WORKING, NOT AVAILABLE, NO SUPPORT TO MAKE THEM AVAILABLE, IT SEEMS A REFUND WOULD BE IN ORDER. 

Hello ​@KDS,

I completely understand your point. Did you open a support case for this request? If yes, feel free to send me a private message of your case number so I can help you with the follow-up. If you haven't opened a support case yet, here's the process 👉 Open a Support Case

Or you can go to this link, then scroll to the bottom of the page > I can't access my account > Other issues. It allows you to submit a case without logging in to an account.

Let me know if you need further assistance. Thanks!

Regards,

Melanie | Docusign Community Moderator
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Yes, I have had nothing put general copies of all the information one can find online.  If you’re unable to access and help me from here, I’m really at a loss for words.

Hello ​@KDS,

Sent you a DM regarding your case. Thanks!

Regards,

Melanie | Docusign Community Moderator
If this helped, feel free to click "Best Answer"!

Again, NO SOLUTION.  there was never a call to my phone on July 15.  I need a solution offered, at minimum a call or I need a refund.

Hello ​@KDS,
Thanks for getting back to me. I'll make sure to follow up with the expert handling this case. Can you please send me a private message of your correct phone number and also your availability for the rest of the week, as well as your timezone. 

Regards,

Melanie | Docusign Community Moderator