Get Started
- - Get Inspiration
Groups
Events
Ideas

Home
Community
Core Capabilities
eSignature

eSignature

Have Docusign eSignature questions? Find answers here!

4,595 Topics
13,761 Replies

When you subscribe we will email you when there is a new topic in this category

4595 Topics

Recently Active

Most Replies Most views Newest First

RobbedoesNewcomer

asked in eSignature

Only store 1 Document with signatures

Good morning.I am working on a DocuSign Template for our HR department and they have a clear demand and that is that they only want 1 DocuSign document will existi with all signatures without those provided a signature having a copy of what they have signed? If this possible within DocuSign.So, for example:HR department fills in a PDF with fields Document is send to department head (for signing) Department head signs and using Specify Recipient The new recipient (will always be someone from our company) will get the document to sign He signs Document comes back to HR and HR is finally signingNow the wish of HR is that by the end only one document (number 6) exist in Docusign without having any copies of those signed previously the document. Seems to me impossible to achieve but……Thanks.

23 days ago

RACENewcomer

asked in eSignature

Why user has to fill id verification before signing the documents

Hi, I am facing an issue that users have to fill the id verification form before signing , but i want to allow user to direct signing.

24 days ago

OrdoviciumNewcomer

asked in eSignature

Switch accounts ios

I have two accounts: one private (free) and one corporate. I would like to have an option to switch between the accounts on my iPhone. At the moment, I have to log out completely.

24 days ago

CdgrosseNewcomer

asked in eSignature

chromebook

Should DocuSign work on a Chromebook? I can sign documents that are emailed to me, but I cannot log into my account. It says an error has occurred, Make sure your connection is stable and try again. My connection is definitely stable.

24 days ago

IngeNNewcomer

asked in eSignature

Recipient role for review only

Is it possible to add a recipient role just for review of documents (with no need to sign) before a 2nd recipient who needs to sign?If the reviewer does not agree with the document content he needs to be able to reject the envelope and the 2nd signer should not get the envelope for signature in that case.I looked at the Needs to view option but don’t see how you can reject if the reviewer does not agree with the document content.

24 days ago

cskNewcomer

asked in eSignature

Docusign Signature Not Cursive, Defaulting to Standard Print

I use Docusign every 3-6 months for standard signatures requested on documents. In the past, my signature used in Docusign is the script signature I have selected. A new document sent to me, that has two signers (myself and another individual), is not accepting my script signature and is defaulting to a standard type. However, the other signer is able to use a script signature. I have reset my script signature several times, however, the document always defaults back to a typed signature. A normal type signature is not even an option in my list of created signatures. Any suggestions? Is this a setting the original sender of the document has unknowingly selected? TIA

24 days ago

mharmon312Newcomer

asked in eSignature

Changing Users

We had someone leave the company and would like to transfer her account to someone else. How can I do that?

24 days ago

JackiBNewcomer

asked in eSignature

Change of Signer

A document is sent to a signer who signs the doc where he is supposed to sign. You don’t have the correct name of the client signer and need to change it. Can you make that change in DocuSign?

24 days ago

Dabizz74Newcomer

asked in eSignature

Sign Now option not working

Hey, when I send an envelope and I need to also sign when I click sign now there is not a signature line for me to sign. This means I have to wait for the email from DocuSign and then click on the email link so I can sign my own document. This is annoying to say the least. Any advice on how to get the sign now option to work?

24 days ago

DeirdreNewcomer

asked in eSignature

Clearing old signers

Hello All~I have been using Docusign for so long that it has collected thousands of names as “signers.” I have had a couple of “oops.” Is there a way to clear out all the signers, almost a refresh?Thank you!

24 days ago

VibhaNewcomer

asked in eSignature

unable to add more than 5 recipients in an envelope

Hi, I am using Free Trial version of docusign, and unable to add more than 5 recipients in an envelope. It says Recipient List Exceed post that. I am experiencing this for the first time, as I have used Docusign earlier for many contracts

24 days ago

am_keehnNewcomer

asked in eSignature

Correcting a Form on Free Plan

Hi Docusign community,A couple questions on sent documents:When I previewed the document before sending it was correct with required fields and read only areas. After sending and looking at in sent area of the “agreements” section it doesn’t show all the required fields and read only areas...is this ok? I want to ensure the signer sees what I saw in preview mode prior to sending… Can you correct a document on a free plan after sent? I was looking at help videos that show an option to correct so I can ensure I can sign the document once sent back with tenant signature to make a binding contract. Will I need to upgrade the plan/correct the signing order so that it has two steps for signing?

24 days ago

K.MurphNewcomer

asked in eSignature

Is there a way to share saved contacts?

I am wanting to be able to share my previously used contacts that are saved with a colleague so that they my use them as well. Is this something I am able to do?

24 days ago

ThisisBSNewcomer

asked in eSignature

Get Out

I had to sign a document for Ally financial. I don’t want a docusign account, I don’t want yet another entity out there to get breached. But, I got sucked in thinking, ok, if I just give them a password, I can be done. No, they continue to want more info. How can I just get out of docusign, have my account terminated? I just want out.BS

24 days ago

RrichardNewcomer

asked in eSignature

Signing assistance for visually impaired (blind)

An associate of mine is blind, but is required to sign legal documents. Does the docusign software contain any ADA assistive features that can be accessed in this particular instance?

24 days ago

btmgadyNewcomer

asked in eSignature

Can I set a unique email address for each template?

I’ve 5 templates right now in my account. Can I set a unique email address for each template? For example,Template 1 is dedicated to the Hollywood location - I should get an email notification to 000000000 when recipients submit the form.Template 2 is dedicated to the Miami location - I should get an email notification to 000000000 when recipients submit the form.Can it be done with DocuSign? (Removed emails due to personal information)

24 days ago

amandanc14Newcomer

asked in eSignature

Not recieving new document to sign

The sender has double-checked with the correct email address, I have made sure to check my junk/spam, there are no filters on my email, and no blocked senders. I have received a different envelope to sign last week and it was fine. I have logged into my account and it is not showing up there as well.

24 days ago

rvetagireNewcomer

asked in eSignature

Online Verification - Croatian Resident Card - Indian Passport - Need Support

Hello,I am unable to verify my legal documents because they do not appear in the system. I was instructed to contact support, but navigating the numerous options has been challenging, and I'm unsure which to select. My case involves a Croatian Resident Card and an Indian Passport. Could someone guide me on how to effectively reach the appropriate support team or department to resolve this issue? Any advice on the correct process or steps would be greatly appreciated.Thank you for your assistance.

24 days ago

scottyike1294Newcomer

asked in eSignature

Attachment to Template

I created a template with the main letter/attachment and all the signatures, settings, etc. so it would repeat every time I apply it to a new letter. However, I would like to add a boiler plate attachment PDF notice to every letter I send out, so i edited my template and added this attachment to the template but when i apply it, the attachment is not there. Do I need to add the attachment every time or is there a way to have it automatically add itself when applying the template?

24 days ago

StacySegerNewcomer

asked in eSignature

Formatting fields for forms

Good morning.I’m working on a pledge document for a campaign. As I enter the fillable fields, I need to use numbers WITHOUT decimals (for dates and timeframe) but that isn’t an option in the number format section. Is there a way to do that? I’m stumped. Thanks! ss

24 days ago

WandaCSNewcomer

asked in eSignature

Delegated signing feature isn't working

Delegated signing feature isn't workingWithin our business account, we attempted to set up an active delegate for another admin account. We specified the start and end dates of the delegation, and the delegate is a member of the same account. The delegate receives the notification from DocuSign as a delegate. However, when envelopes are sent, it do not reach the delegate, neither in their email nor in their DocuSign profile inbox. We are unsure if we are within the limitations and considerations of delegated signing within DocuSign, but we don't understand if we might be encountering one of them. Does anyone know?, Are we missing something during the set up? in the featuring?

24 days ago

ppickettNewcomer

asked in eSignature

Signature guarantee stamp

Can you tell me how to do signature Guarantee stamp?

24 days ago

SushmitaNewcomer

asked in eSignature

No response from Docusign - Case 14062851 & 14070060 - Account 82766075. - Refund required

My account is charged USD 600 annual for 2 seats which i never authorized for. I had bought 100 envelopes to use for USD 53.12 and paid. I need to get a refund as i do not require 2 seats annually.As per your video instructions I went ahead to cancel my subscription but there was no option to raise a refund request. I need confirmation before cancelling or closing my account that my refund will be processed. My account has gone negative due to this huge debit which i cannot afford.I had submitted case 14062851 and requested callback but received no response and submitted new case 14070060 to get call back still no response.I am from india and would appreciate a direct customer contact support number asap. i can be reached at sushmita.sharma@greenarccapital.com

24 days ago

sofian_solusignTroubleshooter

posted in eSignature

How To Correct Docusign Envelopes in 2024

Hi! I just published a new YouTube video on how to correct envelopes in Docusign without the hassle of resending them.You will discover why correcting is often better than resending and how to efficiently make updates to your documents, whether it's through the Docusign interface or using automation tools. You can find it here: Sofian Saoudi | Founder @Solusign Consulting - Docusign PartnerNeed help with Docusign?Book a call with me🌎 www.solusign.com | 📧 hello@solusign.com | 📺 Learn Docusign on YouTube

24 days ago

4a246d1f-a5be-4227-9551-c863afNewcomer

asked in eSignature

Docusign send excel as attachment

With DocuSign it is possible to attach excels during signing, but during the process it transforms the excel into a document, is there a configuration that keeps the excel as an excel attachment?

24 days ago

Page 17 / 184

Badge winners

Adrian Devhas earned the badge 1st Best Answer
Fabian Yeudielhas earned the badge 1st Question Posted
RaymondBhas earned the badge 1st Question Posted
Juanhas earned the badge 1st Question Posted
OTNeNihas earned the badge 1st Question Posted

Show All Badges

Code of Conduct

Sign up

Already have an account? Login

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Docusign Community

You can login or register as either a Docusign customer or developer. If you don’t already have a Docusign customer or developer account, you can create one for free when registering.

Customer Login/Registration Developer Login/Registration

Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

Enter your e-mail address

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.