no more envelopes available

Hello ​@mhaddad 
Thank you for reaching out, and welcome to the Docusign Community! I completely understand the urgency of this situation. I’m sorry to hear that you’re having trouble sending envelopes. I know how critical this is for your business operations.
To help me look into this further, please send me a private message with the following details:

• Account name
•  Account number in question
• Email address associated with your account

Once I have this information, I’ll follow up to address your concern appropriately.

Sincerely,

Ma. Cassandra | Docusign Community Moderator

If this helped, feel free to Like and click "Best Answer"

Hello @mhaddad,

I hope you're doing well, and thank you for reaching out to the DocuSign Community.

Could you please provide the information we previously requested? Once we have that, I’ll be able to further assist you in resolving your issue.

In the meantime, you may find the following article helpful: Switch Between DocuSign Accounts

This guide explains how to access the correct account if your email address is associated with multiple DocuSign accounts.

If you no longer have access to create a support ticket, view envelopes you sent, or use your administrator permissions, it’s possible you’re logged into a free or trial account. The article above should help you sign in to the correct one.

If you find my response helpful, please click “Best Answer ” at the bottom of the post. This helps other community members who might have similar questions.

Best regards,
Marco | DocuSign Community Moderator
Select “Best Answer” below if this resolves your issue!