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Question

Dear DocuSign Support,I am a DocuSign user with a 1,000-envelope plan, and since yesterday I have been completely unable to send any document for signature. This issue is seriously disrupting my work and causing significant professional and financial harm, as I am unable to complete several urgent closings.It is also impossible to create a support ticket or contact DocuSign directly through the usual channels, which makes the situation even more critical.Please treat this matter as urgent and provide immediate assistance so that my account can be restored to full functionality.Best regards,

Ma.Cubio · Answer

Hello ​@mhaddadThank you for reaching out, and welcome to the Docusign Community! I completely understand the urgency of this situation. I’m sorry to hear that you’re having trouble sendingenvelopes. I know how critical this is for your business operations.To help me look into this further, please send me a private message with the following details:Account nameAccount number in questionEmail address associated with your accountOnce I have this information, I’ll follow up to address your concern appropriately.Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like and click "Best Answer"

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