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Standard Fields column will not stay locked in place

  • November 10, 2025
  • 2 replies
  • 97 views

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The standard fields column on the left and the formatting column on the right will not stay locked in place when I scroll through the document.

Best answer by Melanie.Panguito

Hi ​@xxY12ss — thanks for the heads up on this.

We’ve confirmed the issue and our engineering team is actively investigating under ticket ID [NDSESEND-13037]. We know how disruptive this can be and really appreciate your patience.

If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number so you get notified of updates:
šŸ‘‰ Open a Support Case

Here if you need us!

Ā 

Sincerely,

Melanie | Docusign Community Moderator

If this helped, feel free to LikešŸ‘and click "Best Answer"

2 replies

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  • Community Moderator
  • Answer
  • November 10, 2025

Hi ​@xxY12ss — thanks for the heads up on this.

We’ve confirmed the issue and our engineering team is actively investigating under ticket ID [NDSESEND-13037]. We know how disruptive this can be and really appreciate your patience.

If you'd like to stay in the loop, we suggest opening a support case and referencing the ticket number so you get notified of updates:
šŸ‘‰ Open a Support Case

Here if you need us!

Ā 

Sincerely,

Melanie | Docusign Community Moderator

If this helped, feel free to LikešŸ‘and click "Best Answer"


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Hi ​@xxY12ss.

How are you? Our engineering teamĀ confirmed that the ticket has been resolved. Could you please check on your end and let us know? If everything is working fine now, we would greatly appreciate it if you could mark this response asĀ 'Best Answer' āœ… to indicate this topic as resolved. Thank you, andĀ have a great day! 😊

Ā 

Regards,

MelanieĀ | Docusign Community Moderator
If this helped, feel free to Like
šŸ‘and click "Best Answer"