Not getting first verification code via SMS but always get after hitting resend

Question

Not getting first verification code via SMS but always getting SMS code after hitting resend.Has been working fine for years until a week ago.

Ma.Cubio · Accepted Answer

Hello ​@svialThank you for reaching out, and welcome to the Docusign Community! I understand the inconvenience of not receiving the first verification SMS, especially if it has always worked smoothly before.We’ve seen situations where the initial SMS can be delayed or blocked by the mobile carrier for security reasons, but the resend message goes through without issues. The good news is that this is usually a temporary condition.Here are a few steps that may help:Please ensure your phone has a stable signal or try toggling airplane mode on/off.Double-check that the phone number entered includes the correct country code.Confirm that no SMS-blocking or filtering apps/settings are enabled on your device.If possible, try using an alternative phone number to help determine if the issue is carrier-related.If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

Ma.Cubio · Answer

Hello ​@svialHow are you? I'm just checking in to see if you still need help. If yes, please reply here with more context, or confirm if the issue has been resolved.If you run into any problems, we're happy to help with those here. Wishing you a smooth rest of your day!If you found the response to be a useful solution to your question, please “like” and mark it as the best answer by clicking “Select as Best” to make it easier for other users to find. Thank you!Sincerely,Ma. Cassandra | Docusign Community ModeratorIf this helped, feel free to Like👍and click "Best Answer"

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