Hello,

Thank you for reaching out here in the DocuSign Community.

I apologize for the inconvenience, I understand that you get the message "Account does not have permission to set Allow Comments" and you cannot send it.

This error is normally prompted, when the account has the option to allow comments disabled at the backend, to confirm did you recently changed your account plan.

Are you creating the envelope from scratch or using a template?

If you need to confirm the account configuration at the backend, the DocuSign account Admin must create a case with DocuSign Support.

More information at How do I open a case in the DocuSign Support Center?

Note: Some advanced features and options are supported only in specific DocuSign plans. Your account plan might not support some options discussed in this help topic. Contact your account administrator for more information about which options are available for your account. Or, visit our Plans and Pricing web page for more details on the features included with your plan.

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Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

Dear DocuSign, I have already opened a case on the support center, that's why you mailed me.

Yes, I've changed my plan from the free monthly trial, to personal plan.

Since I've changed it yesterday, I can't use DocuSign, so please try to help me to solve this problem.

Thank you.

Best regards.

Hello,

The Personal plan does not include the option to set comments on the envelope, Are you creating the envelope from scratch or using a template?

If you create an envelope from scratch you should not have any issues.

Let us know if you need further assistance with this.

Best regards,

Christopher | DocuSign Community Moderator

"Select as Best" below if you find the answer a valid solution to your issue.

So I am also getting this error message. Yes I am the admin of my account. But I don’t really understand the reason for the error message because I DONT want to allow comments. My comments are disabled for a reason. So why do I have to allow in order to send? 

Hi ​@Mschneider,

Thanks for posting your question — we're glad you're here, and happy to share knowledge with you!

We understand you are encountering an error message stating "Account does not have permission to set Allow Comments" when sending. We apologize for the hassle and we're here to help you move forward.

To confirm, is this error occurring with all envelopes, or specifically when sending an envelope using a template? Was this functionality working without error previously? This issue could be due to a conflict between account-level settings and individual envelope or template settings. If comments are disabled at the account level, but a template or envelope still has the "allow comments" setting enabled, this could be the root cause. If the problem is occurring with a template, please check if you have access to the Advanced options within that Template and ensure comments are disabled. We've also noted community suggestions that creating a copy of the template from an envelope previously sent using that template has resolved similar issues for some users, and this might be worth trying.

Let me know how that goes or if you need anything else

Sincerely,

Melanie | Docusign Community Moderator
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