+1Hello
I have the Attach certificate of completion in Admin→Envelope Delivery set to disable
However, i have one use-case using a DocuSign Template, where I would like the CoC attached to the email
is it possible to enable Coc attached to an emal notification only when using a particular template, while leaving the admin certificated of completion disabled for other users?
Best answer by Melanie.Panguito
Hi
We understand that you have a specific template where you'd like the Certificate of Completion to be included in the email notification, while keeping the admin-level setting disabled for everyone else. This is a great question!
Currently, it's not possible to selectively enable the COC attachment in email notifications for just one template. The control is managed only at the admin or account level, with no options available on a per-template or per-envelope basis.
To work around this, you might consider sending the COC separately or encouraging recipients to download it directly from their Docusign accounts.
We understand the potential benefits of this feature and would like to encourage you to share more about how it would enhance your experience with our product. We have created a space for suggestions and feedback 👉 Submit a feature request. This is where ideas from Docusign users like you can submit ideas to improve DocuSign’s features.
I hope you find this helpful. If yes, we would greatly appreciate it if you could give it a like👍and mark it as "Best Answer" ✅, to help other community members find trusted answers and follow similar steps.😊
Let us know if you have questions— we're here for you!
Regards,
Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"
Hi
We understand that you have a specific template where you'd like the Certificate of Completion to be included in the email notification, while keeping the admin-level setting disabled for everyone else. This is a great question!
Currently, it's not possible to selectively enable the COC attachment in email notifications for just one template. The control is managed only at the admin or account level, with no options available on a per-template or per-envelope basis.
To work around this, you might consider sending the COC separately or encouraging recipients to download it directly from their Docusign accounts.
We understand the potential benefits of this feature and would like to encourage you to share more about how it would enhance your experience with our product. We have created a space for suggestions and feedback 👉 Submit a feature request. This is where ideas from Docusign users like you can submit ideas to improve DocuSign’s features.
I hope you find this helpful. If yes, we would greatly appreciate it if you could give it a like👍and mark it as "Best Answer" ✅, to help other community members find trusted answers and follow similar steps.😊
Let us know if you have questions— we're here for you!
Regards,
Melanie | Docusign Community Moderator
If this helped clarify things, feel free to Like👍and click "Best Answer"
Hello
Do you still have questions and need further assistance? Or did the suggested solution help and point you in the right direction? If yes, please consider marking it as "Best Answer" ✅. This will greatly help your fellow community members who might have similar questions. 😊
Here if you need us!
Regards,
Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"
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