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I need help with troubleshooting an envelope. A signer was redirected to https://authentication.idnow.de/docusign/requestsignature to request a digital signature. But was stuck. I did not correct my envelope whatsoever and there is no error prompted from me (the sender). 

Hi ​@Iwanttogohome,

Welcome to the Docusign Community! We’re delighted to have you join us and want you to know that we're all about sharing knowledge and supporting each other.

We understand the challenge your signer is facing during envelope signing. We recognize the delay this can cause in your workflow and are here to provide guidance to help move forward. 

When you mentioned they were stuck, was it loading, or were any specific error messages displayed on the signer's end? Additionally, does this issue persist after clearing the browser's cache and cookies, trying a different browser, or attempting to sign from another device? Here's a helpful resource for basic troubleshooting 👉 Basic troubleshooting steps for common Docusign issues 

Also, may you please share the Envelope ID and the name and email of the signer with me via private message? Here's how: Locate a Docusign envelope ID

Looking forward to your update.

 

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

Hi ​@Iwanttogohome,

How are you? I'm checking in to see if you still have questions or need further assistance. We’re here for you!

 

Sincerely,

Melanie | Docusign Community Moderator
If this helped, feel free to Like👍and click "Best Answer"

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