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I'm suddenly getting 3-5 phishing emails a week from the docusign.net domain and none of the standard reporting email addresses like abuse@ or admin@ work. They reject my email, and I can’t find any reporting information on their FAQ page.  I guess I'm left with the choice of blocking the domain? Why do they make is difficult to contact support or report phishing? Keeping customers at arms length is bad practice. Edit:  Spam@docusign.com.  What a waste of my time finding that.  Edit 2:  Spam@… blocked my email as spam.  This is BS. Going to block the domain on the server.  

Hello, @LarryAZ 

 

You are welcome to the Docusign Community!

 

I'm sorry you're experiencing this issue.

 

Let me recommend two practical articles to help combat and protect against email Phishing:

 

  1. https://support.docusign.com/s/articles/What-Should-I-Do-if-I-Receive-a-Suspicious-Email?language=en_US&rsc_301

     
  2. Combating Phishing white paper:
    chrome-extension://efaidnbmnnnibpcajpcglclefindmkaj/https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf

 

I hope that helps!

 

Best,

Alexandre

Not much.  I’ve already been to the 1st link and my email was rejected as spam. 2d, no.  I have my own mail server and good spam filtering.  DocuSign either has a problem with phishers using their service, or well spoofed mail headers in addition to making it cumbersome to report. 

I’ve been getting those as well, and like you, I’m managing the issue. Just got this one today:

 

Phishing Email

 

from dse AT eumail DOT docusign DOT net   <=== Dead giveaway that it’s a scam

Embedded link in the button

 

https://eu DOT docusign DOT net/Signing/EmailStart.aspx?a=6ad21c0b-3476-4bf2-a973-fd59e76ccad8&acct=af1c29b3-e43c-4f33-a8c1-9a84e59e528f&er=a9b23abe-d970-4430-8305-6616fd119e0b

Event the “Report this email” link points to the Dot net domain.

Not really sure where to report fraud at DocuSign though.

Hello @cmac59 and @LarryAZ  ,

 

Welcome to the Docusign Community and thank you for posting your concerns!

 

I’m sorry to hear that you are getting these emails, I understand you are suspicious of them as they can be fraudulent emails.

 

We appreciate you making us aware of bad actors using the DocuSign product inappropriately. Our Security teams have created an Incident Reporting guide on our Trust site. We recommend you do not click on any links from emails that are looking suspicious.

 

Please click the link below for up-to-date information on how to let Security know about phishing or fraud attempts: https://www.docusign.com/trust/security/incident-reporting  


There is also the “Combating Phishing: A Proactive Approach” whitepaper available here: https://www.docusign.com/sites/default/files/docusign_combating_phishing_whitepaper.pdf

 

Let us know if you need further assistance with this.

Best regards,

Nathaly | Docusign Community Moderator
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