Docusign Admin

Looking for a way to set up signature tag specifically, to always be on the same line of the document used with template. We noticed the tag is not on the same line all the time, and the issue seems to be the size of the document.I know we can let users move the tags before sending the initial envelope but looking for another way so the users don’t have to adjust the tags. How are others working around this? Thank you. 

Good morning! Has anyone encountered the attached warning / notification before Please? I asked DS Support and they told me it could be either an incorrectly formatted mobile phone number or an invalid mobile phone number. I tested the Incorrectly formatted mobile number but that doesn't / cant be a logical rationale. DS runs default validation relative to your Country Code used...(e.g. In UK, numbers MUST start with a “7” and be 11 digits incl. Dialling code). ANY deviation from these parameters and envelope cant / wont progress. Its difficult to test Invalid number, I tried a few unlikely numbers and envelope was sent, so not really a consideration for this scenario. Any help much appreciated! Tks, Mike 

Hi everyone,I’m struggling to get a callback from DocuSign Support. Even though I’ve provided my full phone number with the correct country code, they keep claiming they cannot reach me. Chatbots and email cases are too slow and haven't solved my issue.Does anyone know why their system fails to dial international numbers? Is there a direct hotline or a way to talk to a real person immediately?

I have got 900 PENDING users.I cannot accept the fact that I cannot bulk activate these memberships.Can anyone help?  

I’m going crazy. I want my DocuSign account deleted (including the account I had to make for this community just so I could ask this question).I already checked out this article: https://support.docusign.com/s/articles/How-to-Cancel-Your-DocuSign-Account?language=en_US&rsc_301 But since I only have a free account, I cannot log in as administrator and follow the steps in that article.How can I get them to delete my account and my personal data?

I reviewed similar cases in the community and tried adjusting the signature changing solutions. Many moderators suggested the solution: “Contact the sender and have them resend the envelope.” However, in this situation, I am the sender. After voiding the previous envelope and resending a new one for the signer to correct their signature, the signer still sees the old signature stored from the past.Therefore, I would like to confirm whether this solution actually works, or if there is any additional step required to reset the stored signature.

I sent an envelope that requires multiple signers. They use the same device, after the first signer completed their part, the second signer attempted to log in with their email to access the envelope. However, the device (iOS) rejected the login and forcibly closed the email app and browser window.I would like to check whether the system supports signing on the same device using different email accounts, or if any users have experienced this issue before.

 Following This documentation:Configuring SAML SSO using DocuSign and PingFederate | Configuration Guides

My organization uses DocuSign for Salesforce, and we're trying to track adoption, including from which system users more frequently generate/send envelopes. Is there any way to report on this in the DocuSign portal? I found this question, marked closed, but I didn't see any resolution: https://support.docusign.com/s/question/0D51W000069k6LoSAI/last-login-user-audit

Hello,Our users can’t login to Docusign for over two weeks because the SSO certificate from IdP Azure expired.To my knowledge we have ‘require all users to log in via SSO” policy in place, and bouncing of walls. We’ve already went thorough domain verification (DNS records & GUID) and there’s no further communication from Support.How can we resolve this problem? We need our service back.Thanks,HicITDS 

Hello all the question is what is the exact expiration period oor those who use the Identity Wallet (especially for EU Qualified Electronic Signatures).I mean today a third party is registered succesfully with passports and evertyhing,until when he can sign documents and whaen can I find this data foe each third party?Kind Regards grigoris 

Dear Team,Just would like to know if we can export active user list with created date, status, email, last login date etc information by admin?Best Regards,Tom

I created several Document Custom Fields in the DocuSign in order to use them in one of my templates.Such as Document Custom Fields:Contact Email Contact Name Contact Telephone NoAfter creating those fields, then I set up a template and upload a envelop word file. I wanted to insert/place those document custom fields in the document, they do not appear in the sender’s filed drop down list.

I have a 3 page template I am am trying to make page 3 to be page one, How can I change the page order of a template? 

I updated the values in the Envelope Custom field and selected Yes to updating the templates that have this field, however not all envelopes were updated.  What can I do to update those templates which did not get updated?

I accidentally deleted a template instead of using the REPLACE option.  How can I correct my mistake?  The end users cannot type information into the new request form I uploaded.Sandy

Hi, I created a paid DocuSign account for myself as I urgently need a QES siganture. I added this type of signature, but I have problem with proceeding in the ‘Identity Verification’ section. It looks like it’s used to ask a person I ask for signing to identify themselves, but it doesn’t work anyway; I keep having an error. How do I authenticate myself? I will not be asking anyone for signing now? I just need to have the QES signature active for myself. I will be really thankful for your help. Best regards,Maria

We have a complex process for CE certification of our machines. This process requires numerous signatures from employees, sometimes the same employees signing multiple times at different times. Unfortunately, we've now reached the limit of 200 rules. If DocuSign could increase the number of rules allowed, it would be a huge help. As it stands, we'll constantly have to delete rules to stay below the 200 limit.

I have been trying to add this as an idea but I keep getting a “page not found” banner. When doing a bulk “transfer envelopes now” it would be very helpful to see who the original owner of the envelop was in addition to who they were transferred to using the Action button

My credit card got charged $120 on Oct 25 but my DocuSign account is free through DocuSign for Realtors.  How to I get rid of this charge and the second account?  There does not seem to be a way to call, email or write to DocuSign. Rhonda Berg 

Hello, My company signed an agreement in July, paid in August and it is now December and we still have not been given access to an account. We flagged issues back in August and there have been MANY MANY emails and calls about it and I keep being reassured that DocuSign are fixing the issue (a huge DocuSign error and breach of GDPR) where they linked our contract and payment to an incorrect/different company yet it is still not resolved. It is taking so much of my time to deal with that I feel like I should be sending an invoice to DocuSign for the time I have spent trying to fix your mistakes and also the time I am loosing by having to go through a wet ink signing process as after five months we still have no electronic signing system. I am told by person #1 that person #2 will contact me, then person # 2 says it is person #1 who will contact me.I also emailed the general support ticket I had and got an automated message to say my ticket had been closed - NEWS TO ME! Going round in cir

I would like to print out a copy of the E-Sign Act Disclosure in Docusign for Compliance Department review. I am in the Legal Requirement portal where I have selected the preferences, but I do not know how to view a copy of how the Disclosure appears to ensure it meets our regulatory guidelines.Thank you