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If we purchase a business pro docusign account, will it have a feature in docusign custom field to check related to checkbox field
Going to tag a document for signature, docusign scans the document and finds fields and auto-tags them, there is a popup to to “undo” (see attached). We hit “undo” every time. How do we disable this feature all together, it is annoying?
Hi all, I am unable to get a LIVE person on the phone, and the Sales Rep we have does not seem to answer emails. How do I get help, we just need to change our credit card but DocuSign has totally locked us out of the system. As you can imagine, this is quote urgent. Would appreciate any advice. Thank you!
I am the administrator of the acct. and I want to close the account permanently, have spent an hour trying to figure where the Close Account link is. Extremely frustrating as if meant not to find.
Hi Team,I am working in an organization, and my manager has an enterprise docusign account (paid account, not a free account) at this URL: https://apps-d.docusign.com/. When I use his integration key to send an email through my application, the "Test Document" prefix does not appear. I am confused because I researched on Google and DocuSign sites, and they all indicate that https://apps-d.docusign.com/ is a sandbox account, so it should contain that prefix when sending an email.I created my own free developer account and tested it, and I did get that prefix. My question is: if I need to use the integration key from my manager's enterprise account, what steps should I follow? Do we need to follow the go-live procedure here as well? If yes, what steps should we take? Can someone explain these steps in detail?
When sending a contract the all words within the contract have no spacing, this is only noticed when using a mobile browser, is there any way to correct this on mobile? Have mobile-friendly enabled. The document is a pdf imported into docusign. thanks in advance!
I am the administrator of a new paid eSignatureBusiness pro account with 1 seat and up to 50 users. I am using the seat. When I try to add users, there is no button to add users as described in the instructional video, only the option for bulk uploads by CSV, which I would prefer not to do. As I have a paid account, I attempted to request a callback about this, but have the message “Your Docusign plan does not support opening cases.” Can anyone help?
Hello!I had a Docusign account at my broker for over 15 years and have lots of saved templates and files. I recently opened my own account for our new brokerage. I need help getting all of the old files and templates that I had in that account to the new brokerage account.My old email was: (redacted)New account: (redacted)Any ideas or ways to get all of that transferred over??Thank you for your help!Charlie
Hi, I would love help from support, but since we are no longer on a plan I can’t seem to find a way to reach them, I get send from one place to another by the chatbot and am not allowed to open a support case.I need all invoices of 2024 and they are not in my billing page.Who could help me?Thanks, Marijn
Hello, I have added my colleague to our docusign account and he has never been able to log in, never with “forget password” or using a verification code. It’s as if his email is somehow blacklisted. We can’t figure it out but need to solve it and I can’t get in touch with a real human to help support us. We have a paid subscription.
I hadn’t logged into DocuSign in a long time. Over a year? Regardless, I logged in yesterday and again today and I don’t see any Admin functionality in my DocuSign page. In reviewing some of the “help” articles, I see where you click on “Admin” and then “Organization” on the left. I don’t have that “Organization” in my web page. What’s happened/what am I missing?
Hello, As the sender of a Docusign for signature, is there a way to edit an error or typo in the document prior to the recipients signing the document without having to re-drag all of the signature/initial fields again?