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So, i signed up to Docusign today, and I need an approveal button. So I need to upgrade my plan to business standard, ok. I upgrade, and the button is still not available. Well thats a bit disingenious, so I upgrade to business pro, and get my approval button (eventually). Then I go about creating a contract, i need to get out today. And Now the emails will not send, to valid and working email addresses. 

And THEN, i find out my 400+ year a plan on Business Pro will NOT allow me to raise support cases. So tell me, how does one run a business without support despite paying these fees. 

Oh, this is bad, very bad service and experieince. 

But if any admins are moderating, please tell me how to get emails working, so I can meet my deadline today (And keep my business and customers happy)

have you try open a case as this guide?

https://support.docusign.com/s/articles/How-Do-I-Open-a-Case-in-the-DocuSign-Support-Center?language=en_US

 

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.


THanks, even though I am on Business Pro plan, I get this error on the support Center. its a bit of a joke actually

 

“Your Docusign plan does not support opening cases. Find additional help resources in the Docusign Support Center or learn how to upgrade your plan to access Support.”

 


Could you click the top right icon and check whether a menu 'switch account'? 

 

FreeLink/甫连信息

🌍 Docusign Partner | Partner Profile

🏆 Docusign 2024 APAC Reseller Growth Partner of the Year

🌟 The only Docusign Partner globally certified as both a Certified eSignature Administrator and eSignature Technical Consultant.

📊 Docusign Community Leaderboard Top 5 contributor.

🚀 Expertise in Docusign integrations with on-premises systems for leading enterprises across various industries.


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