Docusign Mobile app - changing devices

Question

A question regarding the DocuSign Mobile app.

If a user decides to upgrade their smartphone to a new model - as part of that move to the new device is there any specific administrative actions that need to be performed before they can start using Docusign Mobile on the new device ? In other words, do they simply need to install the Docusign app and log into it ? Does anything need to happen with the old device apart from uninstalling the app ?

Michael.Rave · Accepted Answer

​@WayneDThe process of changing the mobile phone is quite simple, and you assumed correctly.The user just needs to install the Docusign app on the new device and log in. They can use it on multiple devices simultaneously or choose to remove the app from the old device.

Melanie.Panguito · Answer

Hello ​@WayneD,I hope you are doing well.I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful. If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find. Otherwise, let me know and I will gladly help you address the situation as soon as possible. Thank you!Best regards,Melanie |Docusign Community Moderator"Select as Best"below if you find the answer a valid solution to your issue.

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