+1I am the DocuSign Admin for our company. I set up Shared access for team leaders using the setting “Allow to send on behalf”. The team leader is able to access the user’s Inbox, Sent, Completed folders but there are no envelopes visible. I am able to see there are envelopes for the shared user’s account. Is there a setting I am missing for this issue?
We have looked at the filters and that is not the issue
+1I actually think I answered my own question, looks like the user was accessing the legacy envelope sharing instead of the shared access.
+8Hello
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Best regards,
Melanie | Docusign Community Moderator
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