We recently changed our logo. When I uploaded the new logo, is it no longer centered over the “box” when an email is sent.
Additionally, the profile logo has a white background, however, when uploaded, it has a black box around it.
There should be no black in the corners. HELP.
Also super frustrating there is no help phone number.
Best answer by rodolfo.napay
Hello
Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!
Due to the nature of your issue I encourage you to create a case so one of our Support team can assist you better. Please request for a callback with them so that you can troubleshoot this while screensharing.
Please check the related articles below for reference.
Articles:
Open a case in the Docusign Support Center
Add Custom Logos and Specify Brand Colors
Let us know if you need further assistance with this.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
Thank you for reaching out here in the Docusign Community. Welcome to the Docusign Community and thank you for posting your concerns!
Due to the nature of your issue I encourage you to create a case so one of our Support team can assist you better. Please request for a callback with them so that you can troubleshoot this while screensharing.
Please check the related articles below for reference.
Articles:
Open a case in the Docusign Support Center
Add Custom Logos and Specify Brand Colors
Let us know if you need further assistance with this.
Best regards,
Rodolfo | Docusign Community Moderator
"Select as Best" below if you find the answer a valid solution to your issue!
Hello
I hope you are doing well.
I want to confirm if you were able to solve your issue by utilizing the suggested solution or if the information provided was useful.
If so, please mark it as the "Best Answer ✅" by clicking “Select as Best” to make it easier for other users to find.
Otherwise, let me know and I will gladly help you address the situation as soon as possible.
Best regards,
Marco Paulo | Docusign Community Moderator
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